Manual de procedimiento para la gestión de cobranza de Grifine S. A
Fecha
2016
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
La empresa GRIFINE se encarga de la comercialización de productos para la construcción,
los que la mayoría de veces, son adquiridos en grandes cantidades, por lo que la empresa, con
el fin de mantener a su clientela, ha establecido plazos y créditos para realizar los pagos; sin
embargo, esto se ha vuelto un problema, ya que, en la actualidad, la fecha de los pagos se
vence y no tienen como contactar a sus deudores, generando gastos por pérdida para la
compañía. En base a este problema, el proyecto se enfoca en la ejecución de un modelo que
permita realizar las actividades de cobranza de los créditos de manera adecuada, para que, en
caso de que se venza la fecha de pago, la empresa pueda localizar a los deudores e
informarles sobre el pago que deben realizar. De la misma manera, esto ayudará a mantener
un control sobre los créditos y sus valores, y las fechas en que estos deben pagarse,
favoreciendo al orden y una mejor administración en el área de créditos y cobranzas de la
organización. El levantamiento de la información fue realizado de forma presencial donde los
autores asistieron a la empresa GRIFINE S.A a efectuar entrevistas y encuestas
correspondientes a la información que se quería obtener.
The GRIFINE Company is in charge of marketing products for the building sector and because of the high demand of its products; the company offers their clients credit mechanisms to retain them; nevertheless, this has become a problem since currently the payment periods expire and sometimes there is no means of contacting debtors incurring in significant economic losses. Based on this issue the project focus on the development of a model that allows the collection departments to perform its activities in a more efficient way contacting debtors and informing them about the arrears they must pay. As a result, the project will help to keep a more sophisticated control over the credits, values and deadlines, thus favoring the order and encouraging a better management in the credit and collections area. The gathering of information took place in the facilities of GRIFINE S.A., and the authors did personal interviews and made surveys in order to obtain the information they needed.
The GRIFINE Company is in charge of marketing products for the building sector and because of the high demand of its products; the company offers their clients credit mechanisms to retain them; nevertheless, this has become a problem since currently the payment periods expire and sometimes there is no means of contacting debtors incurring in significant economic losses. Based on this issue the project focus on the development of a model that allows the collection departments to perform its activities in a more efficient way contacting debtors and informing them about the arrears they must pay. As a result, the project will help to keep a more sophisticated control over the credits, values and deadlines, thus favoring the order and encouraging a better management in the credit and collections area. The gathering of information took place in the facilities of GRIFINE S.A., and the authors did personal interviews and made surveys in order to obtain the information they needed.
Descripción
Palabras clave
CRÉDITO, COBRANZAS, GESTIÓN, LÍNEA DE CRÉDITO