Propuesta de un manual, para impedir factoes de riesgos biológicos en el laboratorio del Centro Médico Semedic.
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Fecha
2016-11-17
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Maestría en Seguridad, Higiene Industrial y Salud Ocupacional.
Resumen
En este Estudio de Caso, se enfoca a trabajar con el departamento de laboratorio clínico del Centro Médico SEMEDIC. La duración de la investigación fue de 6 meses. Participando personal auxiliar y administrativo del Centro Médico. Cuyo propósito de la investigación es analizar la eficiencia en la toma de muestras de exámenes, cultivos y sus procesos respectivos. No quepa la menor duda que para mejorar el servicio a los usuarios se necesita de cambios y trasformaciones profundas que deben darse en dicha área, para cumplir con todos los parámetros de la Norma ISO 9001 que se deben de realizar o aspirar a los estándares de calidad en las valoraciones de los resultados de los exámenes. Los cambios que deben efectuarse necesitan ser radicales para estar acorde con las leyes de salud; Ambientales. Para este tipo de estudio investigativo de campo preocupados de no solo de la calidad del servicio sino, de cómo lograr la bioseguridad en todo el accionar diario del área de laboratorio de este Centro. Se ha utilizado los instrumentos de medición, encuestas, entrevista, y ficha de observación con una muestra de 9 personas. Obteniendo, respuestas que nos inducen a cambiar el hoy. Y lograr con la ayuda mancomunada de todo el personal del departamento del laboratorio la anhelada optimalización de todo proceso a realizarse en el área del laboratorio, para cumplir a cabalidad los objetivos propuestos y lograr la ansiada bioseguridad dentro de este departamento.
This case study focuses on working with the department of clinical laboratory SEMEDIC Medical Center. The duration of the investigation was 6 months. Auxiliary and administrative staff of the Medical Center were involved. The purpose of the research is to analyze the efficiency of sampling tests, cultures and their respective processes. Let there be no doubt that to improve service to users’ needs, deep changes and transformations must occur in that area in order to meet all the parameters of ISO 9001 to be making or aspire to get the quality standards in the valuations of the test results. Changes to be made need to be radical and consistent with the laws of health; Environmental. This type of research study was not only concerned in quality service but also in how to achieve biosecurity in all the daily actions of the laboratory area of this Center. The methods used in this investigation were; surveys, interviews and a group observation of 9 people that allows us to obtain results that will allow us to change the present. With the complete assistance of all personnel of the department of laboratory, we were able to meet objectives proposed and achieve the biosecurity within this department.
This case study focuses on working with the department of clinical laboratory SEMEDIC Medical Center. The duration of the investigation was 6 months. Auxiliary and administrative staff of the Medical Center were involved. The purpose of the research is to analyze the efficiency of sampling tests, cultures and their respective processes. Let there be no doubt that to improve service to users’ needs, deep changes and transformations must occur in that area in order to meet all the parameters of ISO 9001 to be making or aspire to get the quality standards in the valuations of the test results. Changes to be made need to be radical and consistent with the laws of health; Environmental. This type of research study was not only concerned in quality service but also in how to achieve biosecurity in all the daily actions of the laboratory area of this Center. The methods used in this investigation were; surveys, interviews and a group observation of 9 people that allows us to obtain results that will allow us to change the present. With the complete assistance of all personnel of the department of laboratory, we were able to meet objectives proposed and achieve the biosecurity within this department.
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Palabras clave
SEGURIDAD, HIGIENE INDUSTRIAL Y SALUD OCUPACIONAL, LABORATORIO DE CENTRO MÉDICO, BIOSEGURIDAD, NORMA ISO 9001