Análisis e implementación de un modelador de procesos con tecnología BPM (Business process management) en corporación nacional de electricidad CNEL EP
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2017
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
Este proyecto se basó en el diseño, análisis e implementación de una herramienta con tecnología BPM para la gestión de procesos en CNEL EP. Es importante conocer los conceptos relacionados a la disciplina BPM, su ciclo, estándar de diagramación BPMN y la importancia de la automatización de las tareas manuales; Es por ello que el proyecto toma parte primero de los conceptos relacionados a la gestión de procesos.
Luego se evaluaron entre cinco diferentes herramientas BPM líderes en el mercado para seleccionar el más adecuado para aplicar, considerando las opciones, facilidad de uso, interfaz, requerimientos durante el ciclo del proceso, estándar de diagramación, compatibilidad. Donde finalmente se seleccionó la herramienta ProcessMaker por sus opciones sobresalientes en la comparación con las otras cuatro BPM.
Se realizó una comparación entre diez procedimientos de la organización para el caso práctico, para esto se consideró la participación de las diferentes áreas en un mismo proceso, condicionales del diagrama y secuencia de tareas. El procedimiento seleccionado es “Asignación de Equipos Tecnológicos”, para el cual se realizó el diseño del mapa de procesos y especificación de los formularios en ProcessMaker, se realizó las configuraciones, conexiones de programación, asignación de roles, participantes y finalmente se visualizaron los indicadores, los cuales muestran resultados del proceso llevado acabo y facilitan la toma de decisiones.
Con los resultados que se obtengan al ejecutar la herramienta en la organización se podría concluir si es factible o no la implementación de la misma, considerando también los beneficios de tener una herramienta BPM, ya que permite tener un control y seguimiento en tiempo real de los procesos que se realizan y genera ahorro tanto en la gestión de los procesos manuales como en costo de tiempos.
This project was based on the design, analysis and implementation of the tool with BPM technology for process management at CNEL EP. It is important to know the concepts related to the BPM discipline, its cycle, BPMN standardization diagram and the importance of the automation of manual tasks; That is why the project takes part first of the concepts related to the management of processes. Then, five different BPM tools were evaluated in the market to select the most appropriate to apply, considering the options, ease of use, interface, requirements during the process cycle, standard diagramming, compatibility. Where the Processmaker tool was finally selected for its outstanding options in comparison with the other four BPMs. A comparison was made between ten procedures of the organization for the practical case, for this it was considered the participation of the different areas in the same process, conditional of the diagram and sequence of tasks; The selected procedure is "Assignment of Technological Equipment", for which the design of the process map and specification of the forms in ProcessMaker was carried out, the configuration, programming connections, assignment of roles, participants and finally the indicators, which show results of the process carried out and facilitate decision making. With the results obtained when executing the tool in the organization it could be concluded whether or not the implementation of the tool is feasible, considering also the benefits of having a BPM tool, since it allows real time control and monitoring of the processes that are performed and generates savings both in the management of manual processes and in cost of time.
This project was based on the design, analysis and implementation of the tool with BPM technology for process management at CNEL EP. It is important to know the concepts related to the BPM discipline, its cycle, BPMN standardization diagram and the importance of the automation of manual tasks; That is why the project takes part first of the concepts related to the management of processes. Then, five different BPM tools were evaluated in the market to select the most appropriate to apply, considering the options, ease of use, interface, requirements during the process cycle, standard diagramming, compatibility. Where the Processmaker tool was finally selected for its outstanding options in comparison with the other four BPMs. A comparison was made between ten procedures of the organization for the practical case, for this it was considered the participation of the different areas in the same process, conditional of the diagram and sequence of tasks; The selected procedure is "Assignment of Technological Equipment", for which the design of the process map and specification of the forms in ProcessMaker was carried out, the configuration, programming connections, assignment of roles, participants and finally the indicators, which show results of the process carried out and facilitate decision making. With the results obtained when executing the tool in the organization it could be concluded whether or not the implementation of the tool is feasible, considering also the benefits of having a BPM tool, since it allows real time control and monitoring of the processes that are performed and generates savings both in the management of manual processes and in cost of time.
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BPM, BPMN, Workflow