Plan estratégico en la adquisición de medicamentos en el hospital general Guasmo Sur
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2017
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Universidad de Guayaquil, Facultad de Ciencias Administrativas, Dirección de Posgrado
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El presente trabajo de investigación es considerado un estudio de caso el que se desarrolló en el “Hospital General Guasmo Sur” de la ciudad de Guayaquil, en la cual se presenta una problemática como es la falta de insumos médicos para las áreas de atención a los pacientes como son la de hospitalización y consulta externa por lo cual se dan inconvenientes por la insatisfacción de los usuarios, la información recopilada fue a través de una investigación de campo, bibliográfica y de modalidad descriptiva, como técnica de apoyo se utilizó la encuesta dirigida al personal del departamento de compras y la entrevista dirigida a los jefes departamentales relacionados a la problemática en estudio, se determinó que no existe coordinación entre el departamento de bodega y el de compras y esto se da `por qué en el primero no existe un control de los inventarios, esto debido a falta de tecnología y espacio físico para almacenar los diversos insumos, otro factor que contribuye al problema es el incremento de la demanda de pacientes a dicho centro hospitalario. Por tal razón se plantea un plan estratégico que contribuya a disminuir el nivel de insatisfacción de los clientes internos y externos en lo referente a la necesidad de insumos médicos o medicamentos para su normal operatividad de la organización con el nivel óptimo del inventario para atender la cantidad de pacientes que buscan solucionar sus inconvenientes de salud.
The present research work is considered a case study that was developed in the "General Guasmo Sur Hospital" of the city of Guayaquil, in which there is a problem such as the lack of medical supplies for the areas of care Patients such as hospitalization and outpatient clinics, which are inconvenient due to the dissatisfaction of the users, the information collected was through a field research, bibliographical and descriptive modality, as a support technique was used the survey directed to the Staff of the department of purchases and the interview directed to the departmental heads related to the problematic under study, it was determined that there is no coordination between the department of warehouse and the department of purchases and this is given why in the first there is no control of Inventories, due to lack of technology and physical space to store the various inputs, another contributing factor And to the problem is the increase of the demand of patients to this hospital center. For this reason, a strategic plan is proposed that contributes to decrease the level of dissatisfaction of internal and external customers regarding the need for medical supplies or medicines for their normal operation of the organization with the optimum level of inventory to attend to the quantity Of patients seeking to solve their health problems.
The present research work is considered a case study that was developed in the "General Guasmo Sur Hospital" of the city of Guayaquil, in which there is a problem such as the lack of medical supplies for the areas of care Patients such as hospitalization and outpatient clinics, which are inconvenient due to the dissatisfaction of the users, the information collected was through a field research, bibliographical and descriptive modality, as a support technique was used the survey directed to the Staff of the department of purchases and the interview directed to the departmental heads related to the problematic under study, it was determined that there is no coordination between the department of warehouse and the department of purchases and this is given why in the first there is no control of Inventories, due to lack of technology and physical space to store the various inputs, another contributing factor And to the problem is the increase of the demand of patients to this hospital center. For this reason, a strategic plan is proposed that contributes to decrease the level of dissatisfaction of internal and external customers regarding the need for medical supplies or medicines for their normal operation of the organization with the optimum level of inventory to attend to the quantity Of patients seeking to solve their health problems.
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HOSPITAL, DEPARTAMENTO DE COMPRAS, MEDICAMENTOS, DEPARTAMENTO DE BODEGA