SISTEMATIZACIÓN DE LA EXPERIENCIA ADQUIRIDA DURANTE EL DIAGNÓSTICO DE SATISFACCIÓN LABORAL DEL PERSONAL QUE LABORA EN EL ÁREA DE DESARROLLO HUMANO EN UNA ENTIDAD BANCARIA DE LA CIUDAD DE GUAYAQUIL
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2017-07
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Universidad de Guayaquil Facultad de Ciencias Psicológicas
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El diagnóstico de satisfacción laboral del personal que trabaja en el área de desarrollo humano, se realizó en una reconocida entidad bancaria de la ciudad de Guayaquil, durante los meses de Septiembre a Diciembre del 2016. El objetivo principal de la sistematización es “Evaluar el diagnóstico de satisfacción laboral del área de Desarrollo Humano”; durante el proceso de la experiencia de prácticas se utilizaron varios instrumentos y técnicas de investigación como las guías de observación, entrevistas semiestructuradas, y el cuestionario de Satisfacción Laboral de Warr Cook y Wall. El sustento teórico empleado, es el modelo de las determinantes de la satisfacción laboral de Lawler, el cual plantea el grado de satisfacción o insatisfacción laboral de acuerdo a la relación entre la expectativa y la realidad de la recompensa. Se definió como eje de la sistematización la validación de los resultados obtenidos en el cuestionario de satisfacción laboral versus otros instrumentos. Dentro de las experiencias aprendidas pudimos reconocer la importancia de que los equipos de trabajo sean productivos, comprometidos y para ellos es necesario que tengan un buen nivel de satisfacción en sus centros de trabajo, por lo tanto las empresas deben cuidar mucho los factores organizacionales que influyen en la realización de la actividad laboral.
The diagnosis of job satisfaction of personnel working in the area of human development, was made in a recognized bank in the city of Guayaquil, during the months of September to December 2016. The main objective of the systematization is "Evaluate the diagnosis of job satisfaction in the area of Human Development "; During the internship experience process, several research tools and techniques were used, such as observation guides, semi-structured interviews, and the Warr Cook and Wall Job Satisfaction questionnaire. The theoretical sustenance employed is the model of the determinants of Lawler's job satisfaction, which raises the degree of job satisfaction or dissatisfaction according to the relationship between the expectation and the reality of the reward. The validation of the results obtained in the questionnaire of job satisfaction versus other instruments was defined as the axis of the systematization. Among the experiences we learned, we recognized the importance of working teams being productive, committed and for them it is necessary that they have a good level of satisfaction in their work centers, therefore companies must take care of the organizational factors that influence in the accomplishment of the labor activity.
The diagnosis of job satisfaction of personnel working in the area of human development, was made in a recognized bank in the city of Guayaquil, during the months of September to December 2016. The main objective of the systematization is "Evaluate the diagnosis of job satisfaction in the area of Human Development "; During the internship experience process, several research tools and techniques were used, such as observation guides, semi-structured interviews, and the Warr Cook and Wall Job Satisfaction questionnaire. The theoretical sustenance employed is the model of the determinants of Lawler's job satisfaction, which raises the degree of job satisfaction or dissatisfaction according to the relationship between the expectation and the reality of the reward. The validation of the results obtained in the questionnaire of job satisfaction versus other instruments was defined as the axis of the systematization. Among the experiences we learned, we recognized the importance of working teams being productive, committed and for them it is necessary that they have a good level of satisfaction in their work centers, therefore companies must take care of the organizational factors that influence in the accomplishment of the labor activity.
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Satisfacción laboral, productividad, desarrollo