EL LIDERAZGO EN LOS MANDOS MEDIOS-SUPERVISIÓN Y SU INFLEUNCIA EN EL CLIMA LABORAL
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2016-03
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Universidad de Guayaquil Facultad de Ciencias Psicológicas
Resumen
El siguiente estudio de caso se llevó acabo en la industria I.L.CA. “Industria Licorera del caribe” Ltda. La cual es una empresa mediana que se dedica a la fabricación y maquilacion de licores de crema y secos, se encuentra ubicada en la ciudad de Quito, en el sector de Carcelén industrial al norte de la ciudad, sus productos se encuentran en los principales supermercados a nivel nacional.
La organización acepto que se realizara este estudio con el fin de saber que problemáticas podrían encontrar, para lo cual se realizó un diagnostico administrativo donde se entrevistó al gerente general y la gerente a fines de la empresa para obtener toda la información general de la empresa, se acompañó con dos de test uno de clima organizacional y otro de estrés psicosocial, los cuales fueron realizados con todo el personal de la empresa siendo un total de siete trabajadores de planta divididos en dos áreas, cuatro en el área operativa y tres en el área administrativa.
El resultado obtenido al final fue que los mandos de supervisión carecen de ciertas habilidades pero principalmente de liderazgo y no saben cómo guiar al personal, esto es debido a que la organización paso porproblemas internos que llevo a que se dé un cambio de personal en el área operativa, asignación de puestos y promociones, esto trajo como resultado que exista descontento entre ciertos trabajadores creando tensión en las relaciones tanto formales como informales causando que aumenten las mermas, accidentes laborales, etc.
The following case study was carried out in the I.L.CA industry. "Industria Licorera del caribe" Ltda. Which is a medium-sized company dedicated to the manufacture and maquilation of cream and dry liquors, is located in the city of Quito, in the sector of industrial Carcelén north of the city, its products are in the main supermarkets nationwide. The organization agreed to carry out this study in order to know what problems they might encounter, for which an administrative diagnosis was made where the general manager and the manager were interviewed at the end of the company to obtain all the general information of the company, It was accompanied by two tests one organizational climate and one psychosocial stress, which were made with all the staff of the company being a total of seven plant workers divided into two areas, four in the operational area and three in the area administrative The result obtained at the end was that supervisory managers lack certain skills but mainly leadership and do not know how to guide the staff, this is because the organization went through internal problems that led to a change of personnel in the area operative, assignment of positions and promotions, this resulted in discontent among certain workers creating tension in both formal and informal relationships, causing increases in labor losses, accidents, etc.
The following case study was carried out in the I.L.CA industry. "Industria Licorera del caribe" Ltda. Which is a medium-sized company dedicated to the manufacture and maquilation of cream and dry liquors, is located in the city of Quito, in the sector of industrial Carcelén north of the city, its products are in the main supermarkets nationwide. The organization agreed to carry out this study in order to know what problems they might encounter, for which an administrative diagnosis was made where the general manager and the manager were interviewed at the end of the company to obtain all the general information of the company, It was accompanied by two tests one organizational climate and one psychosocial stress, which were made with all the staff of the company being a total of seven plant workers divided into two areas, four in the operational area and three in the area administrative The result obtained at the end was that supervisory managers lack certain skills but mainly leadership and do not know how to guide the staff, this is because the organization went through internal problems that led to a change of personnel in the area operative, assignment of positions and promotions, this resulted in discontent among certain workers creating tension in both formal and informal relationships, causing increases in labor losses, accidents, etc.
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LIDERAZGO, MEDIOS-SUPERVISIÓN, CLIMA LABORAL