ESTUDIO SOBRE LAS CAUSAS DE LA ROTACIÓN DE PERSONAL EN SUPERMERCADOS XYS, SUCURSAL NORTE A DE LA CIUDAD DE GUAYAQUIL EN EL 2017
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2017-04
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Universidad de Guayaquil Facultad de Ciencias Psicológicas
Resumen
El presente trabajo de investigación se realizó en la empresa de servicios llamada Supermercados XYS; teniendo como objetivo general; analizar las principales causas de la rotación de personal de la sucursal norte A ubicado en la ciudad de Guayaquil dentro del primer trimestre del año 2017.
Para la ejecución de la investigación se tomó el muestreo no probabilístico con criterio de inclusión y exclusión, correspondiente a los asistentes poli funcionales en un rango de edad de 18 a 30 años de edad, contratados en los últimos seis meses.
La recolección de la información y el análisis e interpretación de los resultados se llevó a cabo utilizando el cuestionario de rotación futura al personal activo, encuesta de salida de personal al personal inactivo y adicionalmente se incluyeron datos informativos - comparativos de ingresos y salidas de personal.
Posterior al análisis e interpretación de datos; en los resultados obtenidos se evidenció una marcada inconformidad con los horarios rotativos y con las extensas jornadas de trabajo lo que se refleja en cansancio físico, afectación directa en su vida personal y el descontento por la distribución de tareas, ambiente laboral y las pocas oportunidades para estudiar en la universidad. Se propone un programa para la recepción, fortalecimiento y mantenimiento del personal de esta organización
The present research work was carried out in the service company called Supermarkets XYS; having as a general objective; analyze the main causes of turnover of the branch A north located in the city of Guayaquil in the first quarter of 2017. For the execution of the investigation, the non-probabilistic sampling with inclusion and exclusion criterion was taken, corresponding to the poly functional assistants in an age range of 18 to 30 years of age, hired in the last six months. The collection of information and the analysis and interpretation of the results was carried out using the questionnaire of future rotation of active personnel, survey of personnel exit to inactive personnel and additional informative data - comparative of income and departures of personnel were included. After the analysis and interpretation of data; In the results obtained, there was a marked disagreement with the rotating schedules and with the long working days which is reflected in physical fatigue, direct affectation in his personal life and dissatisfaction with the distribution of tasks, work environment and the few opportunities for study at the university. A program for the reception, strengthening and maintenance of the personnel of this organization is proposed
The present research work was carried out in the service company called Supermarkets XYS; having as a general objective; analyze the main causes of turnover of the branch A north located in the city of Guayaquil in the first quarter of 2017. For the execution of the investigation, the non-probabilistic sampling with inclusion and exclusion criterion was taken, corresponding to the poly functional assistants in an age range of 18 to 30 years of age, hired in the last six months. The collection of information and the analysis and interpretation of the results was carried out using the questionnaire of future rotation of active personnel, survey of personnel exit to inactive personnel and additional informative data - comparative of income and departures of personnel were included. After the analysis and interpretation of data; In the results obtained, there was a marked disagreement with the rotating schedules and with the long working days which is reflected in physical fatigue, direct affectation in his personal life and dissatisfaction with the distribution of tasks, work environment and the few opportunities for study at the university. A program for the reception, strengthening and maintenance of the personnel of this organization is proposed
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Palabras clave
Rotación del personal, Condiciones de trabajo, Ambiente laboral, Horarios de trabajo, Salida de personal, Motivos de salida