MEDICIÓN DEL CLIMA LABORAL EN LA AGENCIA DEL REGISTRO CIVIL, IDENTIFICACIÓN Y CEDULACIÓN DE LA PROVINCIA DE SANTA ELENA
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2017-09
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Universidad de Guayaquil Facultad de Ciencias Psicológicas
Resumen
Las prácticas pre-profesionales, se llevaron a cabo en el Registro Civil, Identificación y Cedulación de Santa Elena en el año 2016.
Hubo la necesidad de realizar una encuesta con temática de Clima Laboral, con el fin de medir los niveles de satisfacción de los colaboradores, los cuáles recientemente habían pasado una transición de jefaturas.
Este tema es importante en las organizaciones porque permite tener un mayor control en la productividad y satisfacción de los colaboradores; otro factor que repercute es el tipo de liderazgo el cual puede generar temores o inconformidades al momento de ejecutar sus actividades.
En el proceso, se realizó un estudio al personal que forma parte de la institución, los cuales tenían una antigüedad entre los 1 a 5 años; el mismo estuvo basado en la aplicación de entrevistas, encuestas y observaciones.
Dichos datos indicaban la detección de oportunidades de mejora, las cuales pueden ser consideradas por la institución para realizar planes que ayuden a afrontar situaciones con cierto nivel de dificultad laboral.
Concluida la investigación, el resultado que se obtuvo fue que uno de los factores que destacaron del estudio corresponde a las Condiciones Laborales, refiriéndose al entorno de la organización, el cual está determinado en la mayor parte de sus características por el ente gubernamental; los resultados fueron informados a la Jefatura de la Agencia de Santa Elena, a fin de que sirvan como referencia para estudios futuros, que serían muy importantes para el desarrollo de la Institución
The pre-professional practices were carried out in the Civil Registry, Identification and Certification of Santa Elena in 2016. There was a need to conduct a survey on the topic of Work Environment, in order to measure the levels of satisfaction of the employees, who had recently undergone a transition from headquarters. This issue is important in organizations because it allows greater control over the productivity and satisfaction of employees; Another factor that has repercussions is the type of leadership which can generate fears or disagreements when executing their activities. In the process, a study was made to the personnel that are part of the institution, which were between 1 and 5 years old; It was based on the application of interviews, surveys and observations. These data indicated the detection of opportunities for improvement, which can be considered by the institution to make plans that help cope with situations with a certain level of work difficulty. After the investigation, the result was that one of the factors that stood out from the study corresponds to the Labor Conditions, referring to the organization's environment, which is determined in most of its characteristics by the government entity; the results were informed to the Headquarters of the Santa Elena Agency, in order to serve as a reference for future studies, which would be very important for the development of the Institution
The pre-professional practices were carried out in the Civil Registry, Identification and Certification of Santa Elena in 2016. There was a need to conduct a survey on the topic of Work Environment, in order to measure the levels of satisfaction of the employees, who had recently undergone a transition from headquarters. This issue is important in organizations because it allows greater control over the productivity and satisfaction of employees; Another factor that has repercussions is the type of leadership which can generate fears or disagreements when executing their activities. In the process, a study was made to the personnel that are part of the institution, which were between 1 and 5 years old; It was based on the application of interviews, surveys and observations. These data indicated the detection of opportunities for improvement, which can be considered by the institution to make plans that help cope with situations with a certain level of work difficulty. After the investigation, the result was that one of the factors that stood out from the study corresponds to the Labor Conditions, referring to the organization's environment, which is determined in most of its characteristics by the government entity; the results were informed to the Headquarters of the Santa Elena Agency, in order to serve as a reference for future studies, which would be very important for the development of the Institution
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MEDICIÓN, CLIMA LABORAL, AGENCIA DEL REGISTRO CIVIL, PROVINCIA DE SANTA ELENA