Comunicación asertiva como estrategia para la resolución de conflictos en las relaciones sociales del adulto mayor
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2018-01
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Universidad de Guayaquil Facultad de Ciencias Psicológicas
Resumen
La presente investigación se realizó Guayaquil, Fundación Nurtac Sur;
población estudiada: adultos mayores de 70 a 80 años de edad durante los
meses de octubre a diciembre 2017; la muestra fue: con 10 adultos mayores,
cuyos criterios de inclusión fueron: sin deterioro cognitivo, predisposición para
el trabajo, asistencia continua a la fundación, que no presenten capacidades
reducidas y no participar en otros estudios psicológicos.
El tema planteado fue: Comunicación asertiva como estrategia para la
resolución de conflictos en las relaciones sociales del adulto mayor; objetivo
general: analizar la comunicación asertiva como estrategia para resolver
conflictos en las relaciones sociales del adulto mayor, el objeto de esta
sistematización fue los conflictos en las relaciones sociales empleando como
eje la comunicación asertiva. Metodología: de carácter fenomenológico de tipo
cualitativo transversal descriptiva; métodos: bibliográfico, observación, análisis
y síntesis; usando las técnicas de grupos focales y observación directa, como
estrategia se trabajó con talleres desde una metodología participativa y
constructivista.
Los resultados fueron:
A) Los niveles de comunicación no fueron asertivos, solo lograban
emplearlo entre pares.
B) Las relaciones sociales se caracterizaron al por agruparse por intereses,
afinidades, personalidad, edad, rechazando la vinculación o adherencia
al grupo de amigos sujetos con alguna capacidad reducida.
C) La falta de asertividad en la comunicación los lleva a realizar grupos
sectorizados permeables perjudicando sus relaciones sociales.
D) Aprendizajes adquiridos fueron: Ellos quieren ser escuchados, socializar
y empoderar de conocimientos a sus pares y jóvenes
The present investigation was carried out in Guayaquil, at “Nurtac Sur” Foundation; Population studied: Elderly from 70 to 80 years during the months from October to December 2017; the sample was: 10 elderlies, whose inclusion criteria were: no cognitive impairment, predisposition to work, continuous assistance to the foundation, who didn’t have reduced capacities and didn’t participate in other psychological studies. The chosen topic was: Assertive communication as a strategy for resolving conflicts in the social relationships of the elderly; general objective: to analyze the assertive communication as a strategy to resolve conflicts in social relationships of the elderly, the object of this systematization were conflicts in social interaction, using as an axis the assertive communication. Methodology: Phenomenological character, qualitative transversal descriptive; methods: bibliographic, observation, analysis and synthesis; using focal groups and direct observation techniques, as a strategy, we worked with workshops from a participatory and constructivist methodology. The results were: A) The levels of communication were not assertive, they only way was between themselves B) Social relations were characterized by grouping by interests, affinities, personality, age, rejecting the link or adherence to the group of friends’ subject with some reduced capacity. C) The lack of assertiveness in the communication leads them to create permeable sectorized groups, harming their social relations. D) Lessons learned were: They want to be heard, socialize and empower their knowledge to their peers and young people
The present investigation was carried out in Guayaquil, at “Nurtac Sur” Foundation; Population studied: Elderly from 70 to 80 years during the months from October to December 2017; the sample was: 10 elderlies, whose inclusion criteria were: no cognitive impairment, predisposition to work, continuous assistance to the foundation, who didn’t have reduced capacities and didn’t participate in other psychological studies. The chosen topic was: Assertive communication as a strategy for resolving conflicts in the social relationships of the elderly; general objective: to analyze the assertive communication as a strategy to resolve conflicts in social relationships of the elderly, the object of this systematization were conflicts in social interaction, using as an axis the assertive communication. Methodology: Phenomenological character, qualitative transversal descriptive; methods: bibliographic, observation, analysis and synthesis; using focal groups and direct observation techniques, as a strategy, we worked with workshops from a participatory and constructivist methodology. The results were: A) The levels of communication were not assertive, they only way was between themselves B) Social relations were characterized by grouping by interests, affinities, personality, age, rejecting the link or adherence to the group of friends’ subject with some reduced capacity. C) The lack of assertiveness in the communication leads them to create permeable sectorized groups, harming their social relations. D) Lessons learned were: They want to be heard, socialize and empower their knowledge to their peers and young people
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comunicación asertiva, resolución de conflictos, relaciones sociales, adultos mayores