Propuesta de mejora de procesos en la panadería San Agustín de la Ciudad de Guayaquil
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Fecha
2018
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente trabajo de investigación esta enlazado a la panadería San Agustín que durante
los últimos cinco años ha tenido buena aceptación por parte de los clientes actuales, ha
desarrollado una comunicación básica con ellos. Los procesos que manejan son de forma
empírica y le ha funcionado, pero en la actualidad el mundo de los negocios ha
evolucionado y por esa razón se efectúo esta propuesta de mejora de procesos. Se
desarrollaron varias técnicas de recopilación de información a través de encuesta hacia los
clientes y entrevista al propietario de la panadería. La observación directa permitió analizar
las falencias en cada área de la entidad. Los procesos que actualmente mantiene son básicos
pero la entidad se debe acoplar a los cambios de la tecnología ya que algunas empresas en
este sector han aplicado, por ende, la propuesta consta de mejorar la atención al cliente,
manejo de espacio físico, comunicación entre trabajadores y organización de sus datos a
través de estrategias que se desarrollaron en el capítulo 4.
This research work is bound to the Bakery San Agustín, who during the last five years has had good acceptance on the part of the current customers has developed a basic communication with them. The processes that are empirically and it has worked, but now the business world has evolved and for that reason was made this proposal for process improvement. Several techniques were developed for the collection of information through survey and interview with the owner of the bakery. The direct observation allowed to analyze the shortcomings in each area of the entity. The processes that are currently maintains are basic, but the entity must be engaged to changes in technology as some companies in this sector have been applied, therefore, the proposal is to improve customer service, management of physical space, communication between employees and organizing your data through strategies that were developed in chapter 4.
This research work is bound to the Bakery San Agustín, who during the last five years has had good acceptance on the part of the current customers has developed a basic communication with them. The processes that are empirically and it has worked, but now the business world has evolved and for that reason was made this proposal for process improvement. Several techniques were developed for the collection of information through survey and interview with the owner of the bakery. The direct observation allowed to analyze the shortcomings in each area of the entity. The processes that are currently maintains are basic, but the entity must be engaged to changes in technology as some companies in this sector have been applied, therefore, the proposal is to improve customer service, management of physical space, communication between employees and organizing your data through strategies that were developed in chapter 4.
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PROCESOS, MEJORA, NEGOCIOS, RECURSOS EXPANSÍON