Propuesta De Mejora Administrativos de la Compañía Yajirsa
Fecha
2018
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ISSN de la revista
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Editor
Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente trabajo de investigación se basa en mejorar los procesos
administrativos de la compañía Yajirsa, debido a la falta de organización de los
procesos formales establecidos lo que provocó la reducción de los ingresos, surgió la
necesidad de investigar ¿cómo mejorar los procesos administrativos de la compañía?
La metodología que se utilizó fue el método hipotético deductivo de tipo cuantitativa
transversal, como técnicas se utilizó la observación directa no participativa a 5
empleados de la institución, la entrevista se realizó al gerente general y la encuesta se
tomó a 324 clientes de la compañía Yajirsa, la observación se realizó registrando lo
observado, para la entrevista se elaboró un cuestionario de 23 preguntas abiertas y
para la encuesta se formuló un cuestionario de 9 preguntas estructuradas de acuerdo
al modelo de Likert, los resultados de los datos permitió identificar las razones por las
que debe incorporarse el orden y control , por lo que se propone la mejora en los
procesos administrativos y se recomienda elaborar un manual de procedimientos e
implementar un software ERP.
The present research work is based on improving the administrative processes of the company Yajirsa, due to the lack of organization of the established formal processes which caused the reduction of income, the need arose to investigate how to improve the administrative processes of the company? The methodology that was used was the hypothetical deductive method of transversal quantitative type, as techniques were used non-participatory direct observation to 5 employees of the institution, the interview was made to the general manager and the survey was taken to 324 customers of the company Yajirsa , the observation was made registering the observed, for the interview a questionnaire of 23 open questions was elaborated and for the survey a questionnaire of 9 structured questions was formulated according to the Likert model, the results of the data allowed to identify the reasons for the that the order and control must be incorporated, so the improvement in the administrative processes is proposed and it is recommended to elaborate a procedure manual and implement an ERP software.
The present research work is based on improving the administrative processes of the company Yajirsa, due to the lack of organization of the established formal processes which caused the reduction of income, the need arose to investigate how to improve the administrative processes of the company? The methodology that was used was the hypothetical deductive method of transversal quantitative type, as techniques were used non-participatory direct observation to 5 employees of the institution, the interview was made to the general manager and the survey was taken to 324 customers of the company Yajirsa , the observation was made registering the observed, for the interview a questionnaire of 23 open questions was elaborated and for the survey a questionnaire of 9 structured questions was formulated according to the Likert model, the results of the data allowed to identify the reasons for the that the order and control must be incorporated, so the improvement in the administrative processes is proposed and it is recommended to elaborate a procedure manual and implement an ERP software.
Descripción
Palabras clave
PROPUESTA., MEJORA, PROCESOS ADMINISTRATIVOS