Desarrollo e implementación de un aplicativo web para la automatización del proceso de registro de soporte de TIC’S de la unidad de sistemas informáticos de la Facultad de Jurisprudencia de la Universidad de Guayaquil.
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Fecha
2018
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Universidad de Guayaquil. Facultad de Ciencias Matemáticas y Físicas. Carrera de Ingeniería En Sistemas Computacionales
Resumen
El objetivo principal en el cual está enfocado el Presente Proyecto de Grado, es Gestionar de manera Automatizada los procesos de Soporte en TIC's; que se realizan dentro de la Unidad de Sistemas Informáticos de la Facultad de Jurisprudencia de la Universidad de Guayaquil, Implementando el Desarrollo de un Aplicativo Web que permita llevar un mejor control en la Organización y Planificación de las Funciones que tiene dicho departamento en (soporte técnico - préstamo de equipos informáticos - asistencia a usuarios); por lo tanto con el uso de esta Herramienta tecnológica se pretende registrar de manera detallada cada uno de los procesos y optimizar el tiempo de ejecución al momento de brindar un Soporte en TIC's; De igual importancia entre los parámetros a mejorar es vincular y comunicar cada uno de los Departamentos de la Facultad de Jurisprudencia con la Unidad de Sistemas Informáticos alcanzando un mejor Desarrollo en el uso de Tecnologías de la Información y Comunicación; a través de notificaciones o peticiones de manera dinámica dentro del Aplicativo Web; brindando al usuario la opción poder reportar algún tipo de incidente que esté enmarcado en Soporte Técnico; con la finalidad de que los procesos no sean llevados de manera manual sino que toda la información que se genere pueda ser almacenada en una Base de Datos; Además el Aplicativo Web proporcionará la opción de generar reportes(diarios, semanales o mensuales) y a su vez históricos; que muestren el detalle de las actividades realizadas con el objetivo de medir o evaluar la calidez y calidad de los procesos que la Unidad de Sistemas Informáticos se encarga de Gestionar.
The main objective on which the present Project of grade is focused is to Automatically Manage IT Support processes; that are carried out with in the Computer Systems Unit of the Faculty of Jurisprudence of the University of Guayaquil, implementing the Development of a Web Application that allows for better control in the Organization and Planning of the Functions that the department has in (technical support - loan of computer equipment - transfer of computer equipment - assistance to users); Therefore, with the use of this technological tool, it aims to record in detail each of the processes and optimize the execution time when providing ITC Support; Of equal importance among the parameters to be improved is to link and communicate each one of the Departments of the Faculty of Jurisprudence with the Computer Systems Unit, achieving a better Development in the use of Information and Communication Technologies; through notifications or requests dynamically with in the Web Application; offering the user the option to report some type of incident that is framed in Technical Support; in order that the processes are not carried out manually but all the information that is generated can be stored in a Database; In addition, the Web Application will provide the option of generating reports (daily, weekly or monthly) and at the same time historical reports; that show the detail of the activities carried out with the objective of measuring or evaluating the warmth and quality of the processes that the Computer Systems Unit is responsible for managing.
The main objective on which the present Project of grade is focused is to Automatically Manage IT Support processes; that are carried out with in the Computer Systems Unit of the Faculty of Jurisprudence of the University of Guayaquil, implementing the Development of a Web Application that allows for better control in the Organization and Planning of the Functions that the department has in (technical support - loan of computer equipment - transfer of computer equipment - assistance to users); Therefore, with the use of this technological tool, it aims to record in detail each of the processes and optimize the execution time when providing ITC Support; Of equal importance among the parameters to be improved is to link and communicate each one of the Departments of the Faculty of Jurisprudence with the Computer Systems Unit, achieving a better Development in the use of Information and Communication Technologies; through notifications or requests dynamically with in the Web Application; offering the user the option to report some type of incident that is framed in Technical Support; in order that the processes are not carried out manually but all the information that is generated can be stored in a Database; In addition, the Web Application will provide the option of generating reports (daily, weekly or monthly) and at the same time historical reports; that show the detail of the activities carried out with the objective of measuring or evaluating the warmth and quality of the processes that the Computer Systems Unit is responsible for managing.
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Palabras clave
Aplicativo web, Soporte TIC’s, Tecnología, Automatización, Gestión de procesos