Diseño de un manual de políticas y procedimientos operativos para el negocio FAGAB
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Fecha
2018
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
FAGAB realiza todo tipo de costuras, pero especializándose a la confección de uniformes para colegios en principal para el Instituto Particular Abdón Calderón con los cuales llevan haciendo negocio ya más de 10 años. Al transcurso de los años el negocio se hizo conocido en grandes empresas como UESS, Big Cola, Labra Que Labra, La Universal. Presenta complicaciones las cuales se ven reflejadas en su resultado por la falta de control operativo. Por lo que se plantea como objetivo general Diseñar un manual de políticas y procedimientos para mejorar los controles en las actividades operativas del negocio, la metodología utilizada es un análisis cuantitativo y analítico para evaluar los procesos ya que mediante esta investigación los datos que son recolectados por medio de las encuestas realizadas al personal serán analizados con el objetivo de identificar las causas del problema y finalmente se plantea la propuesta del manual de políticas y procedimientos, procesos de recaudaciones, flujogramas y descripción de funciones, para aumentar la rentabilidad del negocio.
FAGAB carries out all types of sewing, but specializes in the preparation of uniforms for schools in principal for the Abdón Calderón Private Institute with which they have been doing business for more than 10 years. Over the years the business became known in large companies such as UESS, Big Cola, Labra Que Labra, La Universal. It presents complications which are reflected in its result status due to the lack of operational control. For what is proposed as a general objective Design a policy and procedures manual to improve controls in the operational activities of the business, the methodology used is a quantitative and analytical analysis to evaluate the processes since through this investigation the data that are collected by Half of the surveys carried out to the personnel will be analyzed with the objective of identifying the causes of the problem and finally the proposed manual of policies and procedures, collection processes, flowcharts and description of functions, to increase the profitability of the business.
FAGAB carries out all types of sewing, but specializes in the preparation of uniforms for schools in principal for the Abdón Calderón Private Institute with which they have been doing business for more than 10 years. Over the years the business became known in large companies such as UESS, Big Cola, Labra Que Labra, La Universal. It presents complications which are reflected in its result status due to the lack of operational control. For what is proposed as a general objective Design a policy and procedures manual to improve controls in the operational activities of the business, the methodology used is a quantitative and analytical analysis to evaluate the processes since through this investigation the data that are collected by Half of the surveys carried out to the personnel will be analyzed with the objective of identifying the causes of the problem and finally the proposed manual of policies and procedures, collection processes, flowcharts and description of functions, to increase the profitability of the business.
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POLITICAS, PROCEDIMIENTO, CONTROL, RENTABILIDAD