Propuesta de reestructuración en el control documental de la corporación Nacional de telecomunicaciones hacia los canales indirectos (DAS) en la ciudad de Guayaquil
Fecha
2018
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Universidada de Guayaquil Facutad de Ciencias Administrativas
Resumen
El presente proyecto se direcciona en la problemática actual de los procesos de control documental que intervienen en los Canales Indirectos de la Corporación Nacional de Telecomunicaciones que se encuentran en la ciudad de Guayaquil y radica en los que afectan directamente a la misma. Por medio del análisis de los procesos y las áreas involucradas de los mismos se utilizaron las técnicas e instrumentos necesarios para la recolección de información de la situación actual estableciendo metódicamente oportunidades de mejora a la gestión en el ámbito local. Los diferentes capítulos que se desarrollan en el proyecto se enfocan en los estudios teóricos y prácticos de cada distribuidor, y por medio de ellos se realizaron diferentes análisis para establecer una propuesta pertinente a los procesos que manejan dentro de cada distribuidor; esta propuesta conjunta los procesos principales o los unifica para minimizar el desgaste laboral y maximizar los recursos de los mimos, a su vez la Gestión documental recibirá un cambio de mejora continua con la finalidad de poder implantarlo conforme a las necesidades y requerimientos de cada uno de ellos.
This project addresses the current problems of document control processes that intervene in the Indirect Channels of the National Telecommunications Corporation that are located in the city of Guayaquil and are those that directly affect it. Through the analysis of the processes and the areas involved, the techniques and instruments necessary for the collection of information on the current situation were used, methodically establishing opportunities for improvement at the local level. The different chapters that are developed in the project focus on the theoretical and practical studies of each distributor, and through them, different analyzes were carried out to establish a proposal pertinent to the processes they handle within each distributor; This joint proposal combines the main processes or unifies them to minimize labor erosion and maximize the resources of the mimes, in turn the Document Management will receive a change of continuous improvement with the purpose of being able to implement it according to the needs and requirements of each one of them.
This project addresses the current problems of document control processes that intervene in the Indirect Channels of the National Telecommunications Corporation that are located in the city of Guayaquil and are those that directly affect it. Through the analysis of the processes and the areas involved, the techniques and instruments necessary for the collection of information on the current situation were used, methodically establishing opportunities for improvement at the local level. The different chapters that are developed in the project focus on the theoretical and practical studies of each distributor, and through them, different analyzes were carried out to establish a proposal pertinent to the processes they handle within each distributor; This joint proposal combines the main processes or unifies them to minimize labor erosion and maximize the resources of the mimes, in turn the Document Management will receive a change of continuous improvement with the purpose of being able to implement it according to the needs and requirements of each one of them.
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Palabras clave
COMUNICACIÓN, CANAL INDIRECTO, DISTRIBUIDOR, PROCESOS