SISTEMATIZACIÓN DE EXPERIENCIA: PROCESO DIAGNÓSTICO DE LAS RELACIONES INTERPERSONALES EN EL ESTRÉS LABORAL DE TRABAJADORES DE UNA INSTITUCIÓN FINANCIERA PÚBLICA
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2018-08
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Universidad de Guayaquil Facultad de Ciencias Psicológicas
Resumen
La presente sistematización de experiencias se realizó con el objetivo de describir el proceso diagnóstico de las relaciones interpersonales en el estrés laboral de trabajadores de una institución financiera pública. Cabe recalcar que este proceso se dio gracias al proyecto de “Promoción de la calidad de vida laboral en las organizaciones que fortalezcan el desarrollo del potencial, humano, individual y social”, que existía entre la institución y la Facultad de Ciencias Psicológicas. Dicha experiencia pretendía contribuir a la reflexión teórica con conocimientos surgidos directamente de la práctica. El eje de dicha sistematización era saber cómo se desarrolló el proceso diagnóstico de las relaciones interpersonales en el estrés laboral de una institución financiera pública durante el periodo que va desde el 28 de mayo hasta el 31 de julio del 2018. Este proceso fue muy gratificante y de gran ayuda para la institución y para nosotros como practicantes, pues en su posteridad ayudará a nuevos estudiantes en su práctica de servicio comunitario. Cabe recalcar que dentro de la institución existían relaciones interpersonales muy limitadas, lo que llevaba al malestar y tensión entre colaboradores, aumentando así el nivel de estrés dentro de la organización. Con el presente trabajo se da a conocer como las relaciones interpersonales pueden influir en el estrés laboral diario de una persona y cómo sabiendo manejar las mismas, pueden actuar de manera contraria, siendo un amortiguador para efectos del estrés
This systematization of experiences was conducted with the objective of describing the diagnostic process of interpersonal relations in work-related stress of employees of a public financial institution. Should be noted that this process took place thanks to the project of "promotion of the quality of working life in organizations that strengthen the development of potential, human, individual and social", which existed between the institution and the school of psychological Sciences. This experience was intended to contribute to the theoretical knowledge arising directly from the practice. The axis of this systematization was know how developed the diagnostic process of interpersonal relations in work-related stress of a public financial institution during the period ranging from 28 May to 31 July of 2018. This process was very rewarding and a great help for the institution and for us as practitioners, as in his posterity will help new students in its practice of community service. It should be noted that within the institution there was very limited interpersonal relationships, which led to unrest and tension among employees, thus increasing the level of stress within the organization. With this work is unveiled as interpersonal relationships may influence the daily work stress of a person and knowing how to handle them, can act in a contrary manner, being a cushion to effects of stress
This systematization of experiences was conducted with the objective of describing the diagnostic process of interpersonal relations in work-related stress of employees of a public financial institution. Should be noted that this process took place thanks to the project of "promotion of the quality of working life in organizations that strengthen the development of potential, human, individual and social", which existed between the institution and the school of psychological Sciences. This experience was intended to contribute to the theoretical knowledge arising directly from the practice. The axis of this systematization was know how developed the diagnostic process of interpersonal relations in work-related stress of a public financial institution during the period ranging from 28 May to 31 July of 2018. This process was very rewarding and a great help for the institution and for us as practitioners, as in his posterity will help new students in its practice of community service. It should be noted that within the institution there was very limited interpersonal relationships, which led to unrest and tension among employees, thus increasing the level of stress within the organization. With this work is unveiled as interpersonal relationships may influence the daily work stress of a person and knowing how to handle them, can act in a contrary manner, being a cushion to effects of stress
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Relaciones interpersonales, Estrés, Estrés laboral