La importancia de la comunicación en los cuidados enfermeros en el Area de Ginecología de un Hospital Publico de la Ciudad de Guayaquil
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2017
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Universidad de Guayaquil - Ciencias Médicas-Carrera de Enfermería
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La comunicación es una de las herramientas fundamentales para el desarrollo de las organizaciones públicas y privadas, por ello se planteó como objetivo determinar el desenvolvimiento de la comunicación entre el profesional de Enfermería y paciente durante los cuidados enfermeros que brindan en el área de Ginecología en un Hospital público de la ciudad de Guayaquil. Se aplicó la metodología cuantitativa, transversal y descriptiva, con uso de la encuesta al personal enfermero y a los pacientes, cuyos resultados evidenciaron una débil actitud proactiva por parte del personal enfermero, que a pesar de mantener el compromiso hacia la institución y ser cuidadoso en su presentación, presentó limitaciones en los procesos comunicacionales, especialmente para entregar la guardia a sus compañeros de trabajo y en la secuencia de tiempo para la administración de medicamentos; los pacientes y familiares sintieron insatisfacción por la poca calidez y calidad que le suministró el servicio de enfermería, porque no hubo trato exclusivo para sus afecciones, por lo que no confían totalmente en el personal de salud del establecimiento hospitalario; entre los factores que impidieron una buena comunicación humana entre los profesionales de enfermería y los pacientes, se destacan la no ejecución de charlas educativas ni consejería al paciente, además de que no se ha fomentado una cultura de calidez en el personal enfermero y la debilidad de los valores como la responsabilidad y el compromiso. En conclusión, se determinó que la comunicación tiene gran relevancia en la ejecución de los cuidados enfermeros en Ginecología, evidenciándose limitaciones en los procesos comunicacionales entre el personal enfermero y con los pacientes.
Palabras claves: Comunicación, Cuidados, Enfermeros, Calidez.
Communication is one of the fundamental tools for the development of public and private organizations, for that reason the objective was to determine the development of the communication between the nursing professional and the patient during the nursing care that they offer in the area of Gynecology in a Public hospital of the city of Guayaquil. The quantitative, transversal and descriptive methodology was applied, with the use of the survey to the nursing staff and to the patients, whose results showed a weak proactive attitude on the part of the nursing staff, that in spite of maintaining the commitment towards the institution and being careful in its presentation, presented limitations in the communicational processes, especially to deliver the guard to their co-workers and in the sequence of time for the administration of medications; the patients and relatives felt dissatisfaction due to the lack of warmth and quality provided by the nursing service, because there was no exclusive treatment for their affections, so they do not completely trust the health personnel of the hospital establishment; Among the factors that prevented a good human communication between the nursing professionals and the patients, the non-execution of educational talks and counseling to the patient stand out, besides that a culture of warmth in the nursing staff and the weakness of values such as responsibility and commitment. In conclusion, it was determined that the communication has great relevance in the execution of the nursing care in Gynecology, evidencing limitations in the communication processes between the nursing staff and with the patients.
Communication is one of the fundamental tools for the development of public and private organizations, for that reason the objective was to determine the development of the communication between the nursing professional and the patient during the nursing care that they offer in the area of Gynecology in a Public hospital of the city of Guayaquil. The quantitative, transversal and descriptive methodology was applied, with the use of the survey to the nursing staff and to the patients, whose results showed a weak proactive attitude on the part of the nursing staff, that in spite of maintaining the commitment towards the institution and being careful in its presentation, presented limitations in the communicational processes, especially to deliver the guard to their co-workers and in the sequence of time for the administration of medications; the patients and relatives felt dissatisfaction due to the lack of warmth and quality provided by the nursing service, because there was no exclusive treatment for their affections, so they do not completely trust the health personnel of the hospital establishment; Among the factors that prevented a good human communication between the nursing professionals and the patients, the non-execution of educational talks and counseling to the patient stand out, besides that a culture of warmth in the nursing staff and the weakness of values such as responsibility and commitment. In conclusion, it was determined that the communication has great relevance in the execution of the nursing care in Gynecology, evidencing limitations in the communication processes between the nursing staff and with the patients.
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COMUNICACIÓN, CUIDADOS, ENFERMEROS