Evaluación de la gestión administrativa del departamento de ventas de los almacenes XYZ
Fecha
2018
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
La presente tesis busca hacer una evaluación de la gestión administrativa en el departamento
de ventas de los almacenes de electrodomésticos XYZ, para detectar los problemas frecuentes
que se originan en esta área, ver el funcionamiento y los procesos de atención que se da al
cliente y así mismo evaluar el desempeño de los trabajadores en el almacenamiento de la
mercadería. Lo cual nos lleva a estudiar por medio del capítulo dos del marco teórico que en
base a los conceptos de los autores y páginas web encontraremos en las teorías claras de los
procedimientos y temas referentes que nos brindaran una idea clara para desarrollar nuestra
propuesta. Así mismo con el marco metodológico trataremos de encontrar con las herramientas
respectivas como la investigación de campo y la encuesta los problemas internos y externos
del departamento de venta.
Y para encontrar una solución a este problema se propuso diseño de un manual de funciones
y procedimientos para la administración en el departamento de ventas de la empresa almacenes
de electrodomésticos XYZ. En los que se direccione el objetivo y el alcance que se desee tener
con el cumplimiento del mismo en las funciones y procedimientos por parte de los empleados
y así llevar un control en el área de bodega donde es el punto clave de la distribución y
almacenamiento de la mercadería, y así proporcionamos una idea para mejorar las políticas
actuales de los procesos realizados en la empresa para tener un mejor funcionamiento en el
departamento de ventas.
This thesis seeks to make an assessment of the administrative management in the sales department stores of appliances XYZ, to detect the common problems that originate in this area, see the operation and the processes of attention that is given to the customer and to evaluate the performance of the workers in the storage of the goods. Which leads us to study by means of chapter two of the theoretical framework based on the concepts of the authors and web pages you will find in the theories of the procedures and issues that will provide a clear idea to develop our proposal. In the same way with the methodological framework we will try to find the tools as the field research and survey problems with internal and external sales department. And to find a solution to this problem it was proposed design of a manual functions and procedures for the administration in the company's sales department stores of appliances XYZ. Which route the objective and scope that you want to have with the implementation of the same in the functions and procedures On the part of employees and take control in the warehouse area where is the key point of the distribution and storage of the goods, and thus provide an idea to improve current policies of the processes carried out in the company to have a better functioning in the sales department.
This thesis seeks to make an assessment of the administrative management in the sales department stores of appliances XYZ, to detect the common problems that originate in this area, see the operation and the processes of attention that is given to the customer and to evaluate the performance of the workers in the storage of the goods. Which leads us to study by means of chapter two of the theoretical framework based on the concepts of the authors and web pages you will find in the theories of the procedures and issues that will provide a clear idea to develop our proposal. In the same way with the methodological framework we will try to find the tools as the field research and survey problems with internal and external sales department. And to find a solution to this problem it was proposed design of a manual functions and procedures for the administration in the company's sales department stores of appliances XYZ. Which route the objective and scope that you want to have with the implementation of the same in the functions and procedures On the part of employees and take control in the warehouse area where is the key point of the distribution and storage of the goods, and thus provide an idea to improve current policies of the processes carried out in the company to have a better functioning in the sales department.
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PROCESOS, CONTROLES, MANUALES