Propuesta para el mejoramiento de la gestión administrativa de la empresa Cleanstar S.A
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2018
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Universidad de Guayaquil Facultad de Ciencias Administrativas
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El presente trabajo investigativo titulado “Propuesta para el mejoramiento de la gestión administrativa de la empresa CleanStar S.A” ha sido elaborado con la finalidad de obtener un aprovechamiento oportuno de los recursos que posee la empresa. Esto al permitirle llevar una gestión administrativa alineada a sus objetivos organizacionales. Dadas las ineficiencias del proceso administrativo que repercuten principalmente en la gestión del talento humano tanto en selección y capacitación, inconvenientes en el abastecimiento y en un ambiente inadecuado para solucionar problemas. En primera instancia se dotó a la investigación de bases teóricas sobre la administración y actividades de control interno basadas en el informe COSO I, que permitan guiarla y sustentar sus conclusiones. Bases con las que luego se procedió a recabar información a manera de una investigación descriptiva de tipo documental y de campo, sobre los antecedentes de las actividades de tipo ordinario realizadas por la empresa. Con la información de la investigación se pudo reconocer con mayor exactitud las debilidades en el desarrollo de las actividades administrativas de la organización, donde se destaca la poca cultura organizacional como fuente de la gran mayoría de errores. De tal manera, como resultado del presente estudio se ha podido establecer acciones y mecanismos con el objetivo de mejorar los procedimientos en la empresa. La propuesta proporciona una definición de tareas y acciones a tomar para el recurso humano acordes a los fines del departamento al que pertenezcan. Así también, de tácticas dirigidas a la satisfacción al cliente interno y externo. Por tanto, se espera proveer de aspectos positivos a la administración de los procesos internos de CleanStar.
The present research work entitled "Proposal for the improvement of the administrative management of the company CleanStar S.A" was developed with the purpose of obtaining an opportune use of the resources of the company. This allows it to take an administrative management aligned to its organizational objectives. Given the inefficiencies of the administrative process that mainly affects the supervision of human talent in both selection and training, problems with supply and in an inadequate environment to solve problems. Firstly, the investigation was provided with theoretical bases on administration and internal control activities based on the COSO I report, which allow guiding and sustaining its conclusions. Bases with which then proceeded to collect information as a descriptive investigation of documentary and field type about the background of the ordinary activities carried out by the organization. With the information from the investigation, the weaknesses in the company's administrative process could be more accurately recognized, highlighting the low organizational culture as a source of the majority of errors. In this way, as a direct effect of the project it was possible to establish actions and mechanisms for the improvement of processes in the company. The proposal provides a definition of functions and responsibilities for human resources according to the purposes of the department to which these belong. Also, strategies based on internal and external customer satisfaction. Therefore, it is expected to provide positive aspects to the administrative management of CleanStar.
The present research work entitled "Proposal for the improvement of the administrative management of the company CleanStar S.A" was developed with the purpose of obtaining an opportune use of the resources of the company. This allows it to take an administrative management aligned to its organizational objectives. Given the inefficiencies of the administrative process that mainly affects the supervision of human talent in both selection and training, problems with supply and in an inadequate environment to solve problems. Firstly, the investigation was provided with theoretical bases on administration and internal control activities based on the COSO I report, which allow guiding and sustaining its conclusions. Bases with which then proceeded to collect information as a descriptive investigation of documentary and field type about the background of the ordinary activities carried out by the organization. With the information from the investigation, the weaknesses in the company's administrative process could be more accurately recognized, highlighting the low organizational culture as a source of the majority of errors. In this way, as a direct effect of the project it was possible to establish actions and mechanisms for the improvement of processes in the company. The proposal provides a definition of functions and responsibilities for human resources according to the purposes of the department to which these belong. Also, strategies based on internal and external customer satisfaction. Therefore, it is expected to provide positive aspects to the administrative management of CleanStar.
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ADMINISTRACIÓN, GESTIÓN, PROCESOS, RENDIMIENTO