Análisis y propuesta para mejorar el clima laboral de la farmacia Súper Económica
Fecha
2018
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
La presente investigación pretende mejorar el clima laboral de la Farmacia Súper Económica, esta es una cadena de farmacia en la ciudad de Guayaquil, la cual muestra problemas dentro del área administrativa debido a que existe un desinterés por el trabajo y baja productividad en la empresa. Este problema radica en que el clima laboral en la empresa es negativo lo cual tiene relación directa con la comunicación, el liderazgo, los reconocimientos y la motivación siendo algunos de estos variables que influyen en la investigación. Debido a esto se necesita realizar un análisis y una propuesta de mejora para el clima laboral de la Farmacia, mediante este análisis podremos conocer los factores que repercuten en el clima laboral y detectar cuales de estos factores son los que afectan directamente el clima laboral y en base a las observaciones que se recopilo en la farmacia se mejorara el clima laboral. En este trabajo se llevó a cabo una investigación de tipo descriptivo y explicativo también se utilizó los instrumentos como la entrevista y la encuesta y para validar la hipótesis de que si se mejora el clima laboral en la Farmacia habrá un incremento en la venta de la farmacia, se realizó una comparación de las ventas antes de realizar las mejoras con las ventas después de la aplicación de la propuesta de las mejoras.
This research aims to improve the working climate of the Super Economic Pharmacy, this is a pharmacy chain in the city of Guayaquil, which shows problems within the administrative area due to the lack of interest in work and low productivity in the company. This problem is that the work environment in the company is negative which is directly related to communication, leadership, recognition and motivation being some of these variables that influence research. Due to this, it is necessary to carry out an analysis and an improvement proposal for the working environment of the Pharmacy, through this analysis we will be able to know the factors that affect the work environment and detect which of these factors are those that directly affect the work climate and in Based on the observations collected at the pharmacy, the working environment will be improved. In this work we carried out a descriptive and explanatory research, we also used instruments such as the interview and the survey and to validate the hypothesis that if the work environment in the Pharmacy is improved there will be an increase in the sale of the pharmacy, a comparison of the sales was made before making the improvements with the sales after the application of the improvements proposal.
This research aims to improve the working climate of the Super Economic Pharmacy, this is a pharmacy chain in the city of Guayaquil, which shows problems within the administrative area due to the lack of interest in work and low productivity in the company. This problem is that the work environment in the company is negative which is directly related to communication, leadership, recognition and motivation being some of these variables that influence research. Due to this, it is necessary to carry out an analysis and an improvement proposal for the working environment of the Pharmacy, through this analysis we will be able to know the factors that affect the work environment and detect which of these factors are those that directly affect the work climate and in Based on the observations collected at the pharmacy, the working environment will be improved. In this work we carried out a descriptive and explanatory research, we also used instruments such as the interview and the survey and to validate the hypothesis that if the work environment in the Pharmacy is improved there will be an increase in the sale of the pharmacy, a comparison of the sales was made before making the improvements with the sales after the application of the improvements proposal.
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Palabras clave
CLIMA LABORAL, FARMACIA SUPER ECONÓMICA, COLABORADORES, ESTRATEGIAS