Análisis de factores de riesgos en la gestión de inventarios caso ferretería Gutiérrez
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2019
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Universidad de Guayaquil Facultad de Ciencias Administrativas
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El trabajo investigación se desarrolló mediante la revisión de la literatura, en concordancia con el modelo señalado por Machi y McEcoy, el cual, a través de seis pasos permitió la identificación de un apropiado método para el análisis de los factores de riesgos inmerso en la gestión del área de inventarios de la Ferretería Gutiérrez. De manera que, se seleccionó el ciclo Deming, posterior a una exhaustiva comprensión del método, en la que se efectuó revisiones en la literatura, además, se establecieron argumentaciones y críticas sobre su aplicabilidad. De modo similar, el método se seleccionó considerando que la problemática existente se presenta en la gestión del área de inventarios de la Ferretería Gutiérrez debido a la débil presencia de control y el empirismo de sus trabajadores. Por tanto, se determinó que los factores principales de riesgos son procesos y personas, denotando 17 eventos de riesgos de nivel de probabilidad y de ocurrencia alto y medio. En consecuencia, de los hallazgos detectados se establecieron acciones correctivas conformada por la propuesta de manuales de procedimientos, formatos de control e indicadores de gestión. Tales acciones correctivas, deberán ser incorporada a la medida que la administración de la Ferretería Gutiérrez considere apropiada. En relación con las recomendaciones, se propone la aplicación anual del método en el área de inventarios al fin de mitigar la presencia de nuevos riesgos, asimismo, como la incorporación de nuevas acciones correctivas, de manera similar, se recomienda monitorear el cumplimiento de tales actividades.
The research work was developed by reviewing the literature, in accordance with the model pointed out by Machi and McEcoy, which, through six steps, allowed the identification of an appropriate method for the analysis of risk factors immersed in the management of the inventory area of the Ferretería Gutiérrez. So, the Deming cycle was selected, after a thorough understanding of the method, in which reviews were made in the literature, and arguments and critiques were established about its applicability. Similarly, the method was selected considering that the existing problem arises in the management of the inventories area of the Ferretería Gutiérrez due to the weak presence of control and the empiricism of its workers. Therefore, it was determined that the main risk factors are processes and people, denoting 17 risk events of probability level and high and medium occurrence. As a result of the detected findings, corrective actions were established, consisting of the proposal of procedure manuals, control formats and management indicators. Such corrective actions must be incorporated to the extent that the administration of the Ferretería Gutiérrez considers appropriate. In relation to the recommendations, the annual application of the method in the area of inventories is proposed in order to mitigate the presence of new risks, as well as the incorporation of new corrective actions, similarly, it is recommended to monitor compliance with such activities.
The research work was developed by reviewing the literature, in accordance with the model pointed out by Machi and McEcoy, which, through six steps, allowed the identification of an appropriate method for the analysis of risk factors immersed in the management of the inventory area of the Ferretería Gutiérrez. So, the Deming cycle was selected, after a thorough understanding of the method, in which reviews were made in the literature, and arguments and critiques were established about its applicability. Similarly, the method was selected considering that the existing problem arises in the management of the inventories area of the Ferretería Gutiérrez due to the weak presence of control and the empiricism of its workers. Therefore, it was determined that the main risk factors are processes and people, denoting 17 risk events of probability level and high and medium occurrence. As a result of the detected findings, corrective actions were established, consisting of the proposal of procedure manuals, control formats and management indicators. Such corrective actions must be incorporated to the extent that the administration of the Ferretería Gutiérrez considers appropriate. In relation to the recommendations, the annual application of the method in the area of inventories is proposed in order to mitigate the presence of new risks, as well as the incorporation of new corrective actions, similarly, it is recommended to monitor compliance with such activities.
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GESTIÓN, RIESGOS, INVENTARIOS, PROCESOS