Análisis de la técnica de lean six sigma en los procesos logísticos de comercio exterior en Aq-line S.A.
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Fecha
2019
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
En la empresa AQ-LINE S.A se realizó una investigación con el fin de mejorar el tiempo de entrega, la calidad y la competitividad de varios procesos logísticos que realiza la empresa realizando un análisis de la técnica Lean Six Sigma en cada uno de los procesos en la cual dio como resultado una mejora en el tiempo de entrega debido a que el proceso administrativo mejorara con el uso de nuevas técnicas digitales. La metodología utilizada cuantitativa se realizó varias entrevistas a los ejecutivos de AQ-LINE S.A. y se encuesto al personal administrativo y operativo de la misma empresa para encontrar ciertas fallas internas que existen y se realizó los debidos correctivos. Además, se recomienda una mayor capacitación en el área operativa y administrativa mediante una actualización de conocimientos semestrales según las cambiantes leyes y el uso de otras técnicas metodológicas.
In the company AQ-LINE S.A an investigation was carried out in order to the purpose of improving the delivery time, the quality and the competitiveness of several logistic processes carried out by the company performing an analysis of the Lean Six Sigma technique in each of the processes which resulted in an improvement in the delivery time because the administrative process improved with the use of news digital techniques. The quantitative methodology was used several interviews to the executives of AQ-LINE S.A. and the administrative and operative personnel of the same company were interviewed to find certain internal faults that exist and the correct corrections were made. In addition, further training in the operational and administrative area is recommended through an update of semester knowledge according to the changing law and the use of other methodological techniques.
In the company AQ-LINE S.A an investigation was carried out in order to the purpose of improving the delivery time, the quality and the competitiveness of several logistic processes carried out by the company performing an analysis of the Lean Six Sigma technique in each of the processes which resulted in an improvement in the delivery time because the administrative process improved with the use of news digital techniques. The quantitative methodology was used several interviews to the executives of AQ-LINE S.A. and the administrative and operative personnel of the same company were interviewed to find certain internal faults that exist and the correct corrections were made. In addition, further training in the operational and administrative area is recommended through an update of semester knowledge according to the changing law and the use of other methodological techniques.
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LEAN SIX SIGMA, METODOLOGÍA, CALIDAD, CONSOLIDADORAS Y PROCESOS LOGÍSTICOS