Análisis y diseño de un modelo de gestión logística empresarial que permita mejorar los procesos administrativos-operativos de la compañía Sennechy S.A. en la Ciudad de Guayaquil
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2017
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente proyecto de investigación se lo realizó con el propósito de analizar la situación de la gestión logística interna y operaciones logísticas en obras de la compañía SENNECHY S.A. para el desarrollar y el diseño de un modelo para la optimización de los procesos administrativos-operativos de logística y bodega para mejorar la productividad, rentabilidad y tiempo de ejecución.
Mediante el análisis de la situación que afronta se evidenció los inconvenientes críticos que tenían, debido a la falta de un diseño de un modelo de gestión logístico; las causas por las que se producía, era por la falta de capacitación del personal del área, inadecuada forma de planificar, ejecutar y controlar las actividades en operadores y transportista en el proceso de inventario y distribución interna y en obras; eso conlleva a consecuencias en retrasos de las actividades de logística interna y en obras, extensión de trámites y trabajos, disminución de credibilidad en clientes, etc.
La metodología de investigación utilizada en el proyecto fue de tipo descriptiva, documental y observación directa, en la cual las actividades se desarrollaron en las instalaciones de la compañía, por lo que se obtuvo información de relevancia mediante evidencia detectada. El método de investigación es no probabilístico por conveniencia permitiendo a las autoras seleccionar la muestra específica de personas para la entrevista y detectar de forma personalizada los problemas logísticos existentes.
El análisis de los resultados que se detectó mediante la información de la entrevista fue de gran utilidad, porque gracias a ello se pudo verificar la hipótesis planteada logrando obtener la aceptación para el desarrollo del diseño del modelo de gestión logística.
Se concluye que es necesario el desarrollo y aplicación del diseño en consecución del diagnóstico para dar comienzo al mejoramiento de carácter administrativo-operativo a los procesos logísticos.
This research Project was made for the purpose of analyzing the situation of the internal logistics management and logistics operations in Works of the company SENNECHY S.A. to develop the design of a model for the optimization of logistics-operational administrative and warehouse to improve productivity, profitability and runtime processes. By analyzing the situation facing critical problems that were due to the lack of a design of a model of logistics management it was evident; the reasons why it occurred, was the lack of training of personnel in the area, inappropriately plan, implement and control activities and transport operators in the process of inventory and internal distribution and works; that leads to consequences in delays and internal logistics activities under construction, extension and work procedures, reduced credibility in customers, etc. The research methodology used in the project was descriptive, documentary and direct observation, which developed activities in the premises of the company, which relevant information was obtained by detected evidence. The research method in not probabilistic for convenience allowing the authors select the specific sample of people to interview and detect custom-existing logistical problems. The analysis of the results detected by the interview information was very useful, because thanks to that could verify the hypothesis achieving gain acceptance for the design development logistics management model. It is concluded that the development and application of design in achieving the diagnosis is necessary to start the improvement of administrative and operational logistics processes character. Results of new procedures recommended that applies to this way can reduce the drawbacks and avoid further problems in the future.
This research Project was made for the purpose of analyzing the situation of the internal logistics management and logistics operations in Works of the company SENNECHY S.A. to develop the design of a model for the optimization of logistics-operational administrative and warehouse to improve productivity, profitability and runtime processes. By analyzing the situation facing critical problems that were due to the lack of a design of a model of logistics management it was evident; the reasons why it occurred, was the lack of training of personnel in the area, inappropriately plan, implement and control activities and transport operators in the process of inventory and internal distribution and works; that leads to consequences in delays and internal logistics activities under construction, extension and work procedures, reduced credibility in customers, etc. The research methodology used in the project was descriptive, documentary and direct observation, which developed activities in the premises of the company, which relevant information was obtained by detected evidence. The research method in not probabilistic for convenience allowing the authors select the specific sample of people to interview and detect custom-existing logistical problems. The analysis of the results detected by the interview information was very useful, because thanks to that could verify the hypothesis achieving gain acceptance for the design development logistics management model. It is concluded that the development and application of design in achieving the diagnosis is necessary to start the improvement of administrative and operational logistics processes character. Results of new procedures recommended that applies to this way can reduce the drawbacks and avoid further problems in the future.
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LOGÍSTICA, MODELO, PROCESOS ADMINISTRATIVOS