LA RELACIÓN JEFE-SUBORDINADOS COMO FACTOR IMPORTANTE EN EL DESEMPEÑO LABORAL DE LOS TRABAJADORES DE SERVICIOS GENERALES DE UN HOSPITAL
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2019-04
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Universidad de Guayaquil Facultad de Ciencias Psicológicas
Resumen
La presente sistematización consistió en determinar los factores psicosociales que influyeron en el desempeño laboral dentro de la relación entre el jefe y los auxiliares del departamento de servicios generales, con el objetivo de indagar como dichos factores influyen dentro del desempeño laboral y a su vez retroalimentar, a partir de nuestra experiencia, con la aplicación de instrumentos que nos permitieron obtener información e interactuar con los colaboradores de la institución. Todo el proceso de vinculación nos llevó al ejercicio de reconstruir la experiencia de manera cronológica, explicándola en cuatro fases que fueron: Etapa de Observación, Etapa de Construcción y Aplicación de Instrumentos, Etapa de análisis y Etapa de Elaboración del informe final. Al dar terminado el proceso de vinculación se pudo identificar el tipo de relación que mantenían los integrantes del departamento de servicios generales con su jefe, y la intromisión de un agente externo, en este caso nosotros como observadores, nos permitió detectar carencia del liderazgo que ejercía en su cargo el supervisor, adicional a esto la poca comunicación dentro del departamento generaba insubordinación, irresponsabilidad con las tareas del cargo
The present systematization consisted in determining the psychosocial factors that influenced labor performance within the relationship between the boss and the auxiliaries of the general services department, with the objective of investigating how these factors influence labor performance and in turn provide feedback, from our experience, with the application of instruments that allowed us to obtain information and interact with the collaborators of the institution. The entire bonding process led us to the exercise of reconstructing the experience chronologically, explaining it in four phases: Observation Stage, Construction Stage and Application of Instruments, Analysis Stage and Preparation Stage of the final report. When the linking process was finished, it was possible to identify the type of relationship that the members of the general services department had with their boss, and the interference of an external agent, in this case we as observers, allowed us to detect lack of leadership that exerted in his position the supervisor, in addition to this the little communication within the department generated insubordination, irresponsibility with the tasks of the position
The present systematization consisted in determining the psychosocial factors that influenced labor performance within the relationship between the boss and the auxiliaries of the general services department, with the objective of investigating how these factors influence labor performance and in turn provide feedback, from our experience, with the application of instruments that allowed us to obtain information and interact with the collaborators of the institution. The entire bonding process led us to the exercise of reconstructing the experience chronologically, explaining it in four phases: Observation Stage, Construction Stage and Application of Instruments, Analysis Stage and Preparation Stage of the final report. When the linking process was finished, it was possible to identify the type of relationship that the members of the general services department had with their boss, and the interference of an external agent, in this case we as observers, allowed us to detect lack of leadership that exerted in his position the supervisor, in addition to this the little communication within the department generated insubordination, irresponsibility with the tasks of the position
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Relación jefe-subordinados, desempeño laboral, liderazgo