SISTEMATIZACIÓN DE FACTORES LIMITANTES Y FACILITADORES DEL PROCESO DE ENTREVISTAS PARA EL ANÁLISIS OCUPACIONAL EN UNA INSTITUCIÓN DE SERVICIOS HOSPITALARIOS
Fecha
2019-02
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Universidad de Guayaquil Facultad de Ciencias Psicológicas
Resumen
El presente trabajo de titulación se fundamenta en la sistematización de factores limitantes y facilitadores del proceso de entrevista para el análisis ocupacional en una institución de servicios hospitalarios, se establece como pregunta eje ¿Cuáles son los factores limitantes y facilitadores en el proceso de entrevistas para el análisis ocupacional en una institución de servicios hospitalarios? La importancia de la temática surge de la necesidad de conocer las ventajas y desventajas de la aplicación de entrevistas en este tipo de contextos, con la finalidad de mejorar la técnica; por lo tanto, su objetivo es comprender mejor la utilidad de este proceso para el análisis ocupacional. Se escoge la sistematización como metodología debido a que permite extraer y evidenciar el conocimiento desde la práctica; teorizarlo y cuestionarlo para dar apertura a la posibilidad de aplicar este aprendizaje a experiencias futuras. La recuperación del proceso de entrevistas se encuentra dividido por fases, donde se describen las acciones preparatorias a la inserción al campo, la socialización de las características del proceso a los entrevistados, la instauración del rapport, la obtención de información y las acciones efectuadas en el cierre. En la reflexión crítica se establecen los factores que favorecieron o limitaron el proceso de entrevistas en base a la contrastación entre la praxis y la teoría. Por último, dentro de las conclusiones del presente trabajo se determina que los entrevistadores deben poseer conocimiento y entrenamiento previo sobre el manejo de la técnica a utilizar en la práctica
The present certification work is based on the systematization of limiting factors and facilitators of the interview process for occupational analysis in a hospital services institution, is established as an axis question, what are the limiting factors and facilitators in the interview process for the occupational analysis in a hospital service institution? The importance of the subject arises from the need to know the advantages and disadvantages of the application of interviews in this type of context, in order to improve the technique; therefore, its objective is to better understand the usefulness of this process for occupational analysis. Systematization is chosen as a methodology because it allows extracting and evidencing knowledge from practice; theorize and question it to open up the possibility of applying this learning to future experiences. The recovery of the interview process is divided into phases, where the preparatory actions to the insertion into the field are described, the socialization of the characteristics of the process to the interviewees, the establishment of the rapport, the obtaining of information and the actions carried out in the closing. In the critical reflection, the factors that favor or limit the interview process are established based on the contrast between praxis and theory. Finally, within the conclusions of the work presented it is determined that the interviewers must have knowledge and previous training on the use of the technique to be applied in practice
The present certification work is based on the systematization of limiting factors and facilitators of the interview process for occupational analysis in a hospital services institution, is established as an axis question, what are the limiting factors and facilitators in the interview process for the occupational analysis in a hospital service institution? The importance of the subject arises from the need to know the advantages and disadvantages of the application of interviews in this type of context, in order to improve the technique; therefore, its objective is to better understand the usefulness of this process for occupational analysis. Systematization is chosen as a methodology because it allows extracting and evidencing knowledge from practice; theorize and question it to open up the possibility of applying this learning to future experiences. The recovery of the interview process is divided into phases, where the preparatory actions to the insertion into the field are described, the socialization of the characteristics of the process to the interviewees, the establishment of the rapport, the obtaining of information and the actions carried out in the closing. In the critical reflection, the factors that favor or limit the interview process are established based on the contrast between praxis and theory. Finally, within the conclusions of the work presented it is determined that the interviewers must have knowledge and previous training on the use of the technique to be applied in practice
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Palabras clave
Limitantes, Facilitadores, Experiencia, Entrevista, Sistematización