Diseño de manual de procedimientos de mejora para los sistema logístico en Alessa S.A, Guayaquil
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Fecha
2017
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
Muchas empresas mantienen un proceso de logística, el cual permite desarrollar sus funciones de tal manera que genere una satisfacción al cliente, sin embargo cuando existen problemas, dentro de dichos procesos que manejan la parte logística, puede significar una disminución en las ventas e inclusive pérdida de clientes. El presente estudio analiza la eficiencia de los sistemas logísticos en la empresa ALESSA.S.A, y la falta de un manual de procedimiento, ya que este ayudara a cumplir unos de sus objetivos en el servicio al cliente. La investigación se realizó en el mismo lugar, estableciendo los parámetros teóricos que favorezcan a la comprensión del tema principal, también se establecieron los métodos y técnicas para el desarrollo de la indagación, al final se desarrolló la propuesta con el propósito que consiste en la elaboración de un Manual de Procedimientos que permita los lineamientos para el adecuado desempeño de los trabajadores del Departamento de logística y optimizar los recursos que se encuentren relacionados con el proceso logístico de la empresa.
Many companies maintain a logistics process, which allows them to develop their functions in such a way as to generate customer satisfaction. However, when there are problems, within these processes that handle the logistics part, it can mean a decrease in sales and even loss of customers. The present study analyzes the efficiency of the logistics systems in the company ALESSA.S.A, and the lack of a procedure manual, since this will help to fulfill some of its objectives in the customer service. The research was carried out in the same place, establishing the theoretical parameters that favor the understanding of the main subject, also established the methods and techniques for the development of the inquiry, in the end the proposal was developed with the purpose of elaboration Of a Manual of Procedures that allows the guidelines for the adequate performance of the workers of the Department of logistics and optimize the resources that are related to the logistics process of the company.
Many companies maintain a logistics process, which allows them to develop their functions in such a way as to generate customer satisfaction. However, when there are problems, within these processes that handle the logistics part, it can mean a decrease in sales and even loss of customers. The present study analyzes the efficiency of the logistics systems in the company ALESSA.S.A, and the lack of a procedure manual, since this will help to fulfill some of its objectives in the customer service. The research was carried out in the same place, establishing the theoretical parameters that favor the understanding of the main subject, also established the methods and techniques for the development of the inquiry, in the end the proposal was developed with the purpose of elaboration Of a Manual of Procedures that allows the guidelines for the adequate performance of the workers of the Department of logistics and optimize the resources that are related to the logistics process of the company.
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MANUAL DE PROCEDIMIENTOS, LOGÍSTICA, CLIENTE, ALESSA .S.A.