Análisis y evaluación de las actividades productivas en Imperhome S.A. y mejoramiento de la eficiencia del servicio de mantenimiento naval e industrial.
Fecha
2011-03-25
Autores
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería Industrial.
Resumen
El objetivo de la presente tesis de grado es: Analizar la situación de la
empresa imperhome dedicada a la prestación de servicios de
mantenimiento y/o reparación de maquinarias y equipos navales e
industriales, dicha actividad es la que mayores ingresos genera para la
compañía. Durante la evaluación de la calidad y el estudio de los
problemas, se ha detectado que los principales efectos de los problemas
son las repeticiones del trabajo (servicios de garantía) y paros no
programados, que representan alrededor del 79% de las pérdidas y han
sido causadas por la falta de planificación y control de los procesos, así
como por la falta de capacitación y motivación del recurso humano, lo que
ha originado que no se disponga de tecnología adecuada para la
detección de fallas, ni se cuente con un stock adecuado de materiales.
Después de haber calculado las pérdidas económicas, que ascienden a la
cantidad de $15.504,55 anuales, debido al reproceso y al tiempo
improductivo, Se ha propuesto como alternativas de solución, la
implementación de técnicas como las gráficas de control y el método del
punto de re pedido, la implementación de hardware y software para la
planificación y control del servicio, así como la adquisición de dispositivos
electrónicos para la detección de fugas, complementando la propuesta
con un programa de capacitación y de motivación para el recurso humano
operativo. La propuesta planteada para la erradicación de los problemas
actuales requiere de una inversión total de $15.544,64 correspondiendo a
la inversión en activos al 66.27% ($10.300,80) y el 33,73% ($5.243,84 ) a
los costos de operación. Después del análisis de los rubros de inversión,
se ha obtenido como resultados: un TIR de 81%, superior al 12% de la
tasa de descuento escogida para su comparación, un Valor Actual Neto
por el valor de $24.626,34 que es superior a la inversión inicial de
$10.300,80, recuperándose el capital a invertir en un periodo de 14 meses
.Lo que lo hace factible.
The objective of this thesis is: Analyze the situation imperhome company dedicated to the provision of maintenance and / or repair of machinery and equipment and naval industrial, such activity is what generates higher revenues for company. During the evaluation of the quality and the study of the problems, it seems that the main effects of the problems are remakes (assurance services) and stoppages scheduled, representing about 79% of the losses and have been caused by the lack of planning and control processes, as the lack of training and motivation of human resources, which it has caused no suitable technology available to the fault detection, nor have an adequate stock of materials. Having calculated the economic losses amounting to amount of $ 15,504.55 per year, due to reprocess and to time unproductive, have been proposed as alternative solutions, the implementation of techniques such as control charts and the method of re order point, the implementation of hardware and software for planning and control of the service, as well as acquisition devices electronics for detecting leaks, complementing the proposed a program of training and motivation for human resource operating. The proposal made in the eradication of problems current requires a total investment of $ 15,544.64 corresponding to investment in assets at 66.27% ($ 10,300.80) and 33.73% ($ 5,243.84) to operating costs. After analyzing the areas of investment, was obtained as results: an IRR of 81%, higher than 12% of the discount rate chosen for comparison, a Net Present Value in the amount of $ 24,626.34 which is greater than the initial investment $ 10,300.80, recovering capital to invest in a 14-month period . Which makes it feasible.
The objective of this thesis is: Analyze the situation imperhome company dedicated to the provision of maintenance and / or repair of machinery and equipment and naval industrial, such activity is what generates higher revenues for company. During the evaluation of the quality and the study of the problems, it seems that the main effects of the problems are remakes (assurance services) and stoppages scheduled, representing about 79% of the losses and have been caused by the lack of planning and control processes, as the lack of training and motivation of human resources, which it has caused no suitable technology available to the fault detection, nor have an adequate stock of materials. Having calculated the economic losses amounting to amount of $ 15,504.55 per year, due to reprocess and to time unproductive, have been proposed as alternative solutions, the implementation of techniques such as control charts and the method of re order point, the implementation of hardware and software for planning and control of the service, as well as acquisition devices electronics for detecting leaks, complementing the proposed a program of training and motivation for human resource operating. The proposal made in the eradication of problems current requires a total investment of $ 15,544.64 corresponding to investment in assets at 66.27% ($ 10,300.80) and 33.73% ($ 5,243.84) to operating costs. After analyzing the areas of investment, was obtained as results: an IRR of 81%, higher than 12% of the discount rate chosen for comparison, a Net Present Value in the amount of $ 24,626.34 which is greater than the initial investment $ 10,300.80, recovering capital to invest in a 14-month period . Which makes it feasible.
Descripción
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Palabras clave
SISTEMAS INTEGRADOS DE GESTIÓN, SERVICIOS DE MANTENIMIENTO, REPARACIÓN DE MAQUINARIAS, EQUIPOS NAVALES E INDUSTRIALES