Diseño de una metodología para mejorar la recepción y almacenamiento de los productos cárnicos de mi comisariato utilizando BPM
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2019-02
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Universidad de Guayaquil, Facultad de Ingeniería Química
Resumen
Las constantes regulaciones emitidas por el gobierno a empresas de autoservicios han sido las causantes de que se proponga un modelo de mejora continua tomando como guía una norma BPM para poder medir el grado de cumplimiento de la misma. Se toma como base un diagnóstico situacional realizado en la etapa de recepción y almacenamiento en donde por medio de encuestas de satisfacción, estudio de tiempo y medición de no conformidades, se enuncian puntos críticos para evaluar y se dan a conocer el estado actual en la recepción y almacenamiento de los productos. Como resultado del diagnóstico se propuso una metodología donde se definen actividades, estructura de trabajo, desarrollo de lo planificado y el control como parte de la mejora constante de modelo propuesto. Puntos clave como responsabilidades, soluciones de operatividad de la recepción y almacenamiento y controles como registros, procedimientos y manuales de capacitación surgieron como parte de mejora de acuerdo a los objetivos establecidos en la planificación.
The constant regulations issued by the government to self-service companies have been responsible for proposing a continuous improvement model based on a BPM standard to measure the degree of compliance with it. The basis is a situational diagnosis made in the reception and storage stage where, by means of satisfaction surveys, time study and measurement of nonconformities, critical points are stated to evaluate and the current status is reported on the reception and storage of the products. As a result of the diagnosis, a methodology was proposed where activities, work structure, development of the planned and control are defined as part of the constant improvement of the proposed model. Key points such as responsibilities, reception and storage operability solutions and controls such as records, procedures and training manuals emerged as part of improvement according to the objectives established in the planning.
The constant regulations issued by the government to self-service companies have been responsible for proposing a continuous improvement model based on a BPM standard to measure the degree of compliance with it. The basis is a situational diagnosis made in the reception and storage stage where, by means of satisfaction surveys, time study and measurement of nonconformities, critical points are stated to evaluate and the current status is reported on the reception and storage of the products. As a result of the diagnosis, a methodology was proposed where activities, work structure, development of the planned and control are defined as part of the constant improvement of the proposed model. Key points such as responsibilities, reception and storage operability solutions and controls such as records, procedures and training manuals emerged as part of improvement according to the objectives established in the planning.
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BPM, Diagnóstico, Diseño de Metodología, Estructuras de trabajo