Análisis del clima laboral y su incidencia en la evaluación de desempeño en almacenes TIA sucursal 173
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2019
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
En todas las organizaciones es necesario mantener un ambiente laboral óptimo, con el propósito de ejecutar acciones colectivas que ayuden al desempeño de las metas organizacionales; El presente estudio tiene como principal objetivo analizar el clima laboral y determinar los factores que inciden en el desempeño laboral de Almacenes TIA sucursal 173, a fin de mejorar su rendimiento mediante un manual de conducta empresarial, capacitaciones e incentivos.
La metodología utilizada en el desarrollo del proyecto es analítica, bibliográfica, cualitativa y cuantitativa; a nivel bibliográfico se hace mención a los diferentes conceptos relacionados con el tema en general; se utilizó el método cualitativo al realizarle una entrevista al administrador general y se recurrió al método cuantitativo al realizar una encuesta a todos los integrantes del almacén.
El presente estudio tiene como finalidad, contribuir con información analítica acerca del talento humano de una empresa u organización, mediante los métodos antes mencionados, se puede concluir que es necesario implementar un manual de conducta empresarial en el almacén, además de hacer uso de un plan de capacitación y un plan de incentivos para mejorar el desempeño de todos los colaboradores del almacén
In all organizations it is necessary to maintain an optimal working environment, with the purpose of executing collective actions that help the performance of organizational goals; The main objective of this study is to analyze the work environment and determine the factors that affect the labor performance of Almacenes TIA branch 173, in order to improve their performance through a manual of business conduct, training and incentives. The methodology used in the development of the project is analytical, bibliographic, and qualitative and quantitative. At the bibliographic level, mention is made of the different concepts related to the subject in general; the qualitative method was used when interviewing the general manager and the quantitative method was used when carrying out a survey of all the members of the warehouse. The purpose of this study is to contribute with analytical information about the human talent of a company or organization, by means of the aforementioned methods, it can be concluded that it is necessary to implement a manual of business conduct in the warehouse, in addition to making use of a plan of training and an incentive plan to improve the performance of all warehouse
In all organizations it is necessary to maintain an optimal working environment, with the purpose of executing collective actions that help the performance of organizational goals; The main objective of this study is to analyze the work environment and determine the factors that affect the labor performance of Almacenes TIA branch 173, in order to improve their performance through a manual of business conduct, training and incentives. The methodology used in the development of the project is analytical, bibliographic, and qualitative and quantitative. At the bibliographic level, mention is made of the different concepts related to the subject in general; the qualitative method was used when interviewing the general manager and the quantitative method was used when carrying out a survey of all the members of the warehouse. The purpose of this study is to contribute with analytical information about the human talent of a company or organization, by means of the aforementioned methods, it can be concluded that it is necessary to implement a manual of business conduct in the warehouse, in addition to making use of a plan of training and an incentive plan to improve the performance of all warehouse
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CLIMA ORGANIZACIONAL, RELACIONES LABORALES, DESEMPEÑO LABORAL