Calidad de atención del usuario en el Hospital Luis Moscoso Zambrano
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2016
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Universidad de Guayaquil. Facultad de Ciencias Médicas. Escuela de Graduados
Resumen
Calidad es hacer lo correcto, en forma correcta, a tiempo y todo el tiempo, desde la primera
vez, mejorando siempre, innovando siempre y siempre satisfaciendo a los clientes. Por lo
que la Calidad de atención es considerada como uno de los pilares fundamentales en la
prestación de servicios de salud los cuales ayudan a mantener un equilibrio con equidad y
oportunidad. En esta investigación el objetivo fue determinar la calidad de atención y
satisfacción del usuario en el Hospital Luis Moscoso Zambrano, utilizándose una
metodología de tipo cuantitativa con un estudio analítico correlacionar de las variables
identificadas para la medición de la asociación en relación de causa – efecto en una
muestra de 60 pacientes que recibieron atención en el hospital, la evaluación se la realizo
en el área de consulta externa donde se pudo identificar que el tiempo de espera en
consulta mayor de 30 minutos fue del 60% de las personas encuestadas. El trato del
personal médico en consulta es bueno 50% y la solución de los problemas en consulta
externa refiere que 50% es muy bueno de las personas encuestadas, promediando cada una
de estas 3 variables podemos observar que el 68.3 % 6 de cada 10 dan constancia del trato
recibido y la solución de los problemas sin embargo el 48.3% 4 de cada 10 se encuentran
satisfechos con la calidad en los servicios brindados en consulta externa del hospital por lo
que se implementa una estrategia de acuerdo a las encuesta realizadas.
Quality is to do the right thing, correctly, a time and all the time, from the first time, always improving, always innovating and always satisfying the customers. As the quality of care is considered as one of the fundamental pillars in the provision of health services candidates help to maintain a balance with equity and opportunity. In this research the objective was to determine the quality of care and user satisfaction at the Hospital Luis Moscoso Zambrano, using a quantitative type methodology with an analytical correlation study of the variables identified for the measurement of the association in cause - Sample of 60 patients who received care in the hospital, the evaluation was performed in the external consultation area where it was detected that the waiting time in consultation over 30 minutes was 60% of the people surveyed. The treatment of the medical professional in consultation is good 50% and the solution of the problems in external consultation that 50% is very good of the people surveyed, averaging each of these 3 variables that can observe that 68.3% 6 out of 10 give Proof of the treatment received and the solution of the problems, however, 48.3% 4 out of 10 are satisfied with the quality of the services provided in the outpatient clinic of the hospital, so a strategy is executed according to the surveys carried out.
Quality is to do the right thing, correctly, a time and all the time, from the first time, always improving, always innovating and always satisfying the customers. As the quality of care is considered as one of the fundamental pillars in the provision of health services candidates help to maintain a balance with equity and opportunity. In this research the objective was to determine the quality of care and user satisfaction at the Hospital Luis Moscoso Zambrano, using a quantitative type methodology with an analytical correlation study of the variables identified for the measurement of the association in cause - Sample of 60 patients who received care in the hospital, the evaluation was performed in the external consultation area where it was detected that the waiting time in consultation over 30 minutes was 60% of the people surveyed. The treatment of the medical professional in consultation is good 50% and the solution of the problems in external consultation that 50% is very good of the people surveyed, averaging each of these 3 variables that can observe that 68.3% 6 out of 10 give Proof of the treatment received and the solution of the problems, however, 48.3% 4 out of 10 are satisfied with the quality of the services provided in the outpatient clinic of the hospital, so a strategy is executed according to the surveys carried out.
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Calidad de la atención de Salud, Atención al paciente, Satisfección del paciente, Epidemiologia analítica, Hospital Luis Moscoso Zambrano, Cantón Piñas, Ecuador