Analizar y establecer procesos que mejoren el clima organizacional en el área administrativa de una empresa exportadora de cacao en Durán
Fecha
2016
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
En un mundo cambiante, las empresas hoy en día requieren ser más competitivas, estar bien posesionadas en todo ámbito, tecnología, procesos, financiero, medio ambiente, responsabilidad social, marca, ventas, etc., los directivos tienen identificado que el éxito o fracaso de su compañía depende del factor humano. Es por ello que ahora en las empresas el clima organizacional es tomado con seriedad y responsabilidad, porque en él se encuentra relacionado el recurso humano. Para este caso de estudio se consideró una empresa que tiene tres años de operaciones dedicada a la Exportación de Cacao situada en Durán, en la cual fue necesario medir el clima organizacional y establecer procesos que conlleven a mejorar el clima organizacional si esté presentaba un resultado no favorable, el estudio se enfocó sólo en el área administrativa; donde fue necesario implementar un sistema de medición del clima organizacional, para obtener un diagnóstico real, para ello se aplicó instrumentos de encuesta y observación, con ambos instrumentos se obtuvo retroalimentación y se pudo realizar el análisis del clima organizacional, mostrando como resultado poco saludable, de acuerdo al resultado se estableció procesos que ayudarán en un tiempo a corto plazo mejorar el clima organizacional. Se presentó a los Directivos un informe sobre el análisis general del clima organizacional realizado a su personal administrativo y con ello la propuesta donde se estableció procesos a implementar para que pueda mejorar el clima organizacional. Se recomendó que luego de la implementación de los procesos se efectuará un nuevo estudio para comparar resultados y con ello evidenciar la mejora en el Clima Organizacional.
In a changing world, companies’ today need to be more competitive, be well equipped in all aspects, technology, processes, financial, environmental, social responsibility, brand, sales, etc., managers have identified that success or failure of a company depends on the human factor. That is why now on companies the organizational climate is taken seriously and responsibly, because it is related to the human resources. For this case study a company that has dedicated three years of operations to the exportation of Cocoa which is located in Duran was considered, in which it was necessary to measure the organizational climate and establish processes that lead to improve the organizational climate if it is presented an unfavorable outcome, the study focused only on the administrative area; where it was necessary to implement a system of measurement of organizational climate, to get a real diagnose for this, instruments of survey and observation were applied, with both instruments feedback was obtained and could perform an analysis of organizational climate, showing an unhealthy result, after the result there were established processes that will help in a short period of time to improve the organizational climate. It was presented to the managers a report about the overall analysis of the organizational climate conducted to the administrative staff and thus the proposal which it was established to implement processes that can improve organizational climate. It was recommended that after the implementation of the processes a new study be carried out to compare results and thus demonstrate the improvement in the organizational climate.
In a changing world, companies’ today need to be more competitive, be well equipped in all aspects, technology, processes, financial, environmental, social responsibility, brand, sales, etc., managers have identified that success or failure of a company depends on the human factor. That is why now on companies the organizational climate is taken seriously and responsibly, because it is related to the human resources. For this case study a company that has dedicated three years of operations to the exportation of Cocoa which is located in Duran was considered, in which it was necessary to measure the organizational climate and establish processes that lead to improve the organizational climate if it is presented an unfavorable outcome, the study focused only on the administrative area; where it was necessary to implement a system of measurement of organizational climate, to get a real diagnose for this, instruments of survey and observation were applied, with both instruments feedback was obtained and could perform an analysis of organizational climate, showing an unhealthy result, after the result there were established processes that will help in a short period of time to improve the organizational climate. It was presented to the managers a report about the overall analysis of the organizational climate conducted to the administrative staff and thus the proposal which it was established to implement processes that can improve organizational climate. It was recommended that after the implementation of the processes a new study be carried out to compare results and thus demonstrate the improvement in the organizational climate.
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PROCESOS, RECURSOS HUMANOS, CLIMA ORGANIZACIONAL, ENCUESTA