Gestión de calidad en el Area de Ultrasonido del Hospital Matilde Hidalgo de Procel
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2017
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Universidad de Guayaquil. Facultad de Ciencias Médicas. Escuela de Graduados
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Antecedentes: El organizar un proceso de gestión de calidad en la atención de pacientes gestantes debe ser una prioridad para disminuir la problemática que se presentan actualmente en los servicios y la comprensión de la problemática de calidad en el área de ultrasonido que están incidiendo. Objetivo: Evaluar la gestión de calidad en el área de ultrasonido del hospital "Matilde Hidalgo de Procel". Metodología: diseño de investigación No experimental, descriptiva analítica de corte transversal. Resultados: Conocimiento del personal del hospital sobre acreditación fue 94%; cumplimiento del hospital con objetivos y políticas de calidad sobre satisfacción de necesidades de los pacientes 64,71%, capacitación recibida como apoyo y aporte a sus conocimientos por parte del hospital 52,94%; calificación en el desempeño y labor diaria del hospital de muy buena 52,94% y buena 47,06%; ambiente de trabajo se tuvo entre bueno y muy bueno el 96% y desempeño del personal 88,24%. Requisitos relacionados para atender a la paciente, requisitos legales y reglamentarios, y captar información y rsolución de consultas de las pacientes, se obtuvo que realizan el 52,94% respectivamente; y la asignación de un responsable de la resolución de quejas 35,29%. Conclusiones: La calidad debe ser primordial en cualquier servicio y organización; asimismo la identificación y manejo de los factores críticos como la capacitación continua, asignación de responsabilidades, medición de satisfacción, permitirán un mejor manejo de los recursos para el funcionamiento de los servicios de salud y con ello la satisfacción del usuario. Realizandose una propuesta educativa de mejoramiento de dicha gestión
Background: The organization of a quality management process in the care of pregnant patients should be a priority to reduce the problems currently presented in the services and the understanding of the quality problem in the area of ultrasound they are affecting. Objective: To evaluate the quality management in the ultrasound area of the "Matilde Hidalgo de Procel" hospital. Methodology: Non-experimental research design, cross-sectional analytical descriptive. Results: Hospital staff knowledge about accreditation was 94%; hospital compliance with quality objectives and policies on patient satisfaction needs 64.71%, training received as support and contribution to their knowledge by the hospital 52.94%; qualification in the performance and daily work of the hospital of very good 52.94% and good 47.06%; Work environment was 96% good and very good and 88.24% staff performance. Related requirements to attend to the patient, legal and regulatory requirements, and capture information and solution of patient consultations, it was obtained that they perform 52.94% respectively; and the assignment of a person responsible for the resolution of complaints 35.29%. Conclusions: Quality must be paramount in any service and organization; also the identification and management of critical factors such as continuous training, assignment of responsibilities, measurement of satisfaction, will allow a better management of resources for the operation of health services and with it the user's satisfaction. Making an educational proposal to improve said management
Background: The organization of a quality management process in the care of pregnant patients should be a priority to reduce the problems currently presented in the services and the understanding of the quality problem in the area of ultrasound they are affecting. Objective: To evaluate the quality management in the ultrasound area of the "Matilde Hidalgo de Procel" hospital. Methodology: Non-experimental research design, cross-sectional analytical descriptive. Results: Hospital staff knowledge about accreditation was 94%; hospital compliance with quality objectives and policies on patient satisfaction needs 64.71%, training received as support and contribution to their knowledge by the hospital 52.94%; qualification in the performance and daily work of the hospital of very good 52.94% and good 47.06%; Work environment was 96% good and very good and 88.24% staff performance. Related requirements to attend to the patient, legal and regulatory requirements, and capture information and solution of patient consultations, it was obtained that they perform 52.94% respectively; and the assignment of a person responsible for the resolution of complaints 35.29%. Conclusions: Quality must be paramount in any service and organization; also the identification and management of critical factors such as continuous training, assignment of responsibilities, measurement of satisfaction, will allow a better management of resources for the operation of health services and with it the user's satisfaction. Making an educational proposal to improve said management
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Gestión de la calidad, Gestión en salud, Servicio de Ultrasonido, Epidemiología descriptiva, Epidemiología analítica, Hospital Materno Infantil Dra. Matilde Hidalgo de Procel, Cantón Guayaquil, Ecuador