Análisis de las causas que originan producto no conforme en una empresa productora de café tostado y propuesta de mejora.
Fecha
2019-09-03
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería Industrial.
Resumen
Eltrabajo tiene como objetivo principal disminuir las devoluciones de producto no conforme en una empresa de café y las causas principales que originan la inconformidad con el producto terminado.Para la realización de la mejora propuesta, se ejecutó una metodología descriptiva y explicativa. El análisis de las causas por devolución se realizó mediante datos históricos por departamentos, donde se priorizaron según la gravedad de la no conformidad del café. Se espera que con este análisis se promueva una cultura de mejora organizacional, donde se lleve una correcta administración de los procesos y se establezca de manera metódica la elaboración de los productos, lo que a su vez ayudará a disminuir los costos que se producen por retrabajos, sobretiempos y desperdicios de recursos en general. Esto permitirá proponer mejoras en la planificación de proyecciones de demandas, implementar capacitaciones al personal del área comercial, estrategias de mercado para aplicar a los clientes estratégicos, capacitaciones al personal que recibe las devoluciones y que ingresa la información al sistema operativo, lo antes expuesto conlleva una inversión de $1.063,06 versus la pérdida generada por producto no conforme que fue de $7.041,67 durante año y medio.
The main objective of the work is to reduce the returns of non-compliantproducts in a coffee company and the main causes of non-compliancewith the finished product. A descriptive and explanatory methodology was used to carry out the proposed improvement. The analysis of the causes for return was carried out using historical data by departments, where they were prioritized according to the seriousness of the non-conformity of the coffee. It is expected that this analysis will promote a culture of organizational improvement, where processes are properly managed and the elaborationof products is established in a methodical manner, which in turn will help to reduce costs caused by rework, overtime and waste of resources in general. This will make it possible to propose improvements in the planning of demand projections, implementtraining for commercial staff, market strategies to apply to strategic customers, training for staff who receive returns and fileinformation into the operating system, the above involves an investment of $1,063.06 versus the loss generated by non-compliant product that was $7,041.67 for a year and a half.
The main objective of the work is to reduce the returns of non-compliantproducts in a coffee company and the main causes of non-compliancewith the finished product. A descriptive and explanatory methodology was used to carry out the proposed improvement. The analysis of the causes for return was carried out using historical data by departments, where they were prioritized according to the seriousness of the non-conformity of the coffee. It is expected that this analysis will promote a culture of organizational improvement, where processes are properly managed and the elaborationof products is established in a methodical manner, which in turn will help to reduce costs caused by rework, overtime and waste of resources in general. This will make it possible to propose improvements in the planning of demand projections, implementtraining for commercial staff, market strategies to apply to strategic customers, training for staff who receive returns and fileinformation into the operating system, the above involves an investment of $1,063.06 versus the loss generated by non-compliant product that was $7,041.67 for a year and a half.
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Palabras clave
SISTEMAS PRODUCTIVOS, CAFÉ TOSTADO, DESPERDICIOS EN RECURSOS, DEVOLUCIONES