Diseño de un manual de procedimientos para la empresa Rocersa S.A
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Fecha
2019
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
Rocersa S.A., se dedica a dar servicios de climatización, venta de equipos y accesorios, chequeos, reparación, mantenimientos e instalación de aires acondicionados pero como toda Pyme se evidencian problemas que generalmente son recurrentes como es el caso de Rocersa S.A., que carece de control eficiente, de planeación y organización para lo cual la elaboración del diseño de un manual de procedimiento permitirá dar una adecuada administración, que accederá a reconocer las carencias de las responsabilidades y funciones para las actividades de la empresa. El tipo de metodología que se aplico es descriptiva, con un enfoque cualitativo para el estudio de campo se utilizó la observación, las entrevistas y el cuestionario para recolectar los datos. Luego de definir la problemática se sugiere el diseño de un manual de procedimientos por lo que facilitaran la estandarización de los procedimientos que deben de tener cada puesto de trabajo y de las actividades que se deben realizar en la empresa.
Rocersa SA, is dedicated to providing air conditioning, sale of equipment and accessories, checks, repair, maintenance and installation of air conditioners but like all SMEs there are problems that are often recurring, as is the case of Rocersa SA, which lacks control Efficient, planning and organization for which is the development of the design of a procedure manual that must be given to an appropriate administration, which agrees to recognize the care of responsibilities and functions for the activities of the company. The type of methodology that is applied is descriptive, with a qualitative approach to the field study the observation, interviews and the questionnaire to collect the data are analyzed. Then, define the problem, define the design of a procedure manual so it facilitates the standardization of the procedures that each job should have and the activities they must perform in the company.
Rocersa SA, is dedicated to providing air conditioning, sale of equipment and accessories, checks, repair, maintenance and installation of air conditioners but like all SMEs there are problems that are often recurring, as is the case of Rocersa SA, which lacks control Efficient, planning and organization for which is the development of the design of a procedure manual that must be given to an appropriate administration, which agrees to recognize the care of responsibilities and functions for the activities of the company. The type of methodology that is applied is descriptive, with a qualitative approach to the field study the observation, interviews and the questionnaire to collect the data are analyzed. Then, define the problem, define the design of a procedure manual so it facilitates the standardization of the procedures that each job should have and the activities they must perform in the company.
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PYMES, MANUAL, CONTROL, PROCEDIMIENTO