Calidad de la atención hospitalaria en el área de preparto, parto y postparto del Hospital General Teófilo Dávila
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Fecha
2019
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Universidad de Guayaquil. Facultad de Ciencias Médicas. Carrera de Obstetricia
Resumen
La calidad de atención en los servicios hospitalarios indica que es un tema de debate académico al existir diversos enfoques para su medición, control y seguimiento. El objetivo es evaluar la calidad de la atención hospitalaria, analizando la satisfacción de las madres durante el preparto, parto y puerperio en el Hospital General Teófilo Dávila de Machala. La muestra fue de 200 pacientes del área de Obstetricia. Como resultado se evidencia que el 95% de los encuestados le da una calificación de 9/10 a la calidad de atención durante el parto, el 83% da una calificación de 9% durante la atención del preparto. Y se muestra que la satisfacción de los pacientes que fueron atendidos y encuestados, fue del 80% se comprende satisfecha durante la etapa de parto y el 76% durante la etapa de postparto. Dentro del periodo de Marzo – Agosto del 2019
The quality of care in hospital services indicates that it is a matter of academic debate as there are various approaches to its measurement, control and monitoring. The objective is evaluate the quality of hospital care, analyzing the satisfaction of mothers during labor and postpartum at Teófilo Dávila General Hospital from Machala. The sample was 200 patients from the Obstetrics’ area. As a result, it is evidenced that 95% of the respondents give a 9/10 rating to the quality of care during childbirth, 83% give a 9% rating during the delivery care. And it is shown that the satisfaction of the patients who were treated and surveyed, was 80%, is understood satisfied during the delivery stage and 76% during the postpartum stage.
The quality of care in hospital services indicates that it is a matter of academic debate as there are various approaches to its measurement, control and monitoring. The objective is evaluate the quality of hospital care, analyzing the satisfaction of mothers during labor and postpartum at Teófilo Dávila General Hospital from Machala. The sample was 200 patients from the Obstetrics’ area. As a result, it is evidenced that 95% of the respondents give a 9/10 rating to the quality of care during childbirth, 83% give a 9% rating during the delivery care. And it is shown that the satisfaction of the patients who were treated and surveyed, was 80%, is understood satisfied during the delivery stage and 76% during the postpartum stage.
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Calidad de la atención de salud, Atención hospitalaria, Servicio de Obstetricia en Hospital, Evaluación, Hospital General Teófilo Dávila, Cantón Machala, Ecuador