Análisis de la cultura organizacional y su incidencia en el desempeño laboral: Rocersa S.A.¨
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Fecha
2019
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
La presente investigación se realiza a la empresa ROCERSA S.A., ubicada en la Av. Francisco de Orellana Alborada XII Etapa Mz.3 V.13. Se dedica a la elaboración de proyectos y obras, armado de sistemas de ductos, venta de equipos y accesorios, instalación, chequeo, reparación y mantenimiento de aires acondicionados. Iniciaron sus operaciones desde 1997, por ello cuenta con amplia experiencia en el mercado, se ha encontrado la oportunidad de realizar un plan de mejora de la cultura organizacional dentro de la empresa, debido a que los empleados últimamente no tienen un buen desempeño laboral; esta información se corrobora mediante la utilización de la encuesta a los colaboradores como técnica de recopilación de datos en el campo del fenómeno de estudio. Con el objetivo de diseñar un plan de mejora en base al trabajo en equipo, motivación y capacitación para mejorar el desempeño en la empresa, se pretende mejorar estos procesos como propuesta de investigación.
The present investigation is carried out to the company ROCERSA S.A., located at Av. Francisco de Orellana Alborada XII Stage Mz.3 V.13. It is dedicated to the development of projects and works, assembly of duct systems, sale of equipment and accessories, installation, check-up, repair and maintenance of air conditioners. They started their operations since 1997, for this reason they have extensive experience in the market, the opportunity has been found to carry out a plan to improve the organizational culture within the company, due to the fact that employees do not have a good job performance lately; This information is corroborated by using the survey of collaborators as a data collection technique in the field of the study phenomenon. With the aim of designing an improvement plan based on teamwork, motivation and training to improve performance in the company, it is intended to improve these processes as a research proposal.
The present investigation is carried out to the company ROCERSA S.A., located at Av. Francisco de Orellana Alborada XII Stage Mz.3 V.13. It is dedicated to the development of projects and works, assembly of duct systems, sale of equipment and accessories, installation, check-up, repair and maintenance of air conditioners. They started their operations since 1997, for this reason they have extensive experience in the market, the opportunity has been found to carry out a plan to improve the organizational culture within the company, due to the fact that employees do not have a good job performance lately; This information is corroborated by using the survey of collaborators as a data collection technique in the field of the study phenomenon. With the aim of designing an improvement plan based on teamwork, motivation and training to improve performance in the company, it is intended to improve these processes as a research proposal.
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CULTURA ORGANIZACIONAL, DESEMPEÑO LABORAL, PLAN DE MEJORA