Diseño de manual de funciones de la empresa Macroterra S.A.
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Fecha
2019
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
La presente investigación se enfoca en la problemática que presenta la empresa Macroterra S.A., debido a que carece de un documento donde se especifiquen las funciones y actividades diarias de cada departamento y colaborador respectivamente. Por lo tanto, se estableció como objetivo diseñar un manual de funciones y procesos que permita establecer lineamientos y funciones específicas en cada área, identificando efectivamente la cadena jerárquica. Por otro lado, se empleó el tipo de investigación descriptivo con enfoque mixto, siendo cuantitativo por las encuestas y cualitativo por la entrevista. Como resultado se pudo evidenciar que la empresa Macroterra no cuenta con un correcto control de las actividades, también se confirmó que carece de una estructura organizacional que garantice la correcta asignación de actividades y funciones, esto generaba que la jornada laboral se extienda y el desempeño laboral se vea menoscabado. Por lo tanto, se elaboró un manual de funciones con la finalidad de guiar, orientar, controlar y supervisar las funciones y procesos ejecutados en cada área y por cada colaborador. También se estableció, un organigrama estructurado que permita conocer los niveles jerárquicos, y diagramas de flujos que posibilitan la visualización rápida y efectiva de cada proceso dentro de la empresa
The present investigation focuses on the problem presented by the company Macroterra S.A., because it lacks a document specifying the daily functions and activities of each department and collaborator respectively. Therefore, it was established as an objective to design a manual of functions and processes that allow establishing specific guidelines and functions in each area, effectively identifying the hierarchical chain. On the other hand, the type of descriptive research with a mixed approach was used, being quantitative by the surveys and qualitative by the interview. As a result, it was possible to demonstrate that the Macroterra company does not have a correct control of the activities, it was also confirmed that it lacks an organizational structure that guarantees the correct assignment of activities and functions, this generated that the working day is extended and the work performance It is undermined. Therefore, a manual of functions was developed with the purpose of guiding, guiding, controlling and supervising the functions and processes executed in each area and by each collaborator. It was also established, a structured organization chart that allows to know the hierarchical levels, and flow charts that allow the rapid and effective visualization of each process within the company.
The present investigation focuses on the problem presented by the company Macroterra S.A., because it lacks a document specifying the daily functions and activities of each department and collaborator respectively. Therefore, it was established as an objective to design a manual of functions and processes that allow establishing specific guidelines and functions in each area, effectively identifying the hierarchical chain. On the other hand, the type of descriptive research with a mixed approach was used, being quantitative by the surveys and qualitative by the interview. As a result, it was possible to demonstrate that the Macroterra company does not have a correct control of the activities, it was also confirmed that it lacks an organizational structure that guarantees the correct assignment of activities and functions, this generated that the working day is extended and the work performance It is undermined. Therefore, a manual of functions was developed with the purpose of guiding, guiding, controlling and supervising the functions and processes executed in each area and by each collaborator. It was also established, a structured organization chart that allows to know the hierarchical levels, and flow charts that allow the rapid and effective visualization of each process within the company.
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MANUAL DE FUNCIONES, PROCESOS, DIAGRAMA DE FLUJO, JERARQUÍA