Análisis de las incidencias productivas y financieras obtenidas a partir de la implementación de sistemas de comunicaciones ip en principales negocios de Retail de la ciudad de Guayaquil
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2015
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Universidad de Guayaquil Facultad de Ciencias Administrativas
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La importancia de la investigación, se debe al crecimiento y a la apropiación tecnológica de las comunicaciones IP en las empresas del Ecuador la misma que se viene dando en los últimos años por lo que es de alta importancia para los administradores de los departamentos de TI conocer los aportes y desventajas que se obtendrán, el presente estudio permitirá conocer cuáles son las infraestructuras tecnológicas, costos de las mismas y los resultados obtenidos en lo productivo y financiero por parte de los retails analizados, para lo cual se ha recopilado información por medios de herramientas de análisis como las encuestas realizadas a los administradores, software especializados para la recopilación de datos como eficiencia, niveles de servicio, información con la que se medirá la productividad del sistema, número de llamadas realizadas entre agencias con la cual se conocerá los costos de utilización de esta tecnología, se consultara a expertos en los sistemas de comunicaciones con el fin de conocer el costo de la infraestructura implementadas y análisis de la misma, se concluye que la integración de este tipo de tecnologías genera una incidencia positiva en lo productivo, medido a partir de parámetros de eficiencia y niveles de servicio en la atención al cliente interno y externo, también obtenemos un balance optimista en lo financiero, debido al ahorro de costos que se generan a partir del uso de estas tecnologías.
The importance of this research is due to the growth of technological appropriation from IP communications within the Ecuadorian companies over the last few years, so, it is very important for the IT Department Managers to be very aware of the advantages and disadvantages gained by this, This study will allow to reveal which are the technological infrastructures, its cost and obtained results in its production and financial gains by the analyzed retails. For that reason, the information has been gathered through different means for analysis such as surveys to managers, specialized software for collection of data and levels of efficient services. The last mentioned would measure the systems’ productivity, numbers of calls made among agencies and the cost of the use of this technology. Additionally experts on communication systems were consulted so as to determine the cost of the implemented infrastructures and the analysis of the same, it is concluded that the integration of this kind of technology generates a favorable productive impact, measured by efficient parameters of efficiency and levels of service with attention to internal and external clients. We will also obtain an optimistic balance as far as finance due to savings of cost created by the use of these technologies.
The importance of this research is due to the growth of technological appropriation from IP communications within the Ecuadorian companies over the last few years, so, it is very important for the IT Department Managers to be very aware of the advantages and disadvantages gained by this, This study will allow to reveal which are the technological infrastructures, its cost and obtained results in its production and financial gains by the analyzed retails. For that reason, the information has been gathered through different means for analysis such as surveys to managers, specialized software for collection of data and levels of efficient services. The last mentioned would measure the systems’ productivity, numbers of calls made among agencies and the cost of the use of this technology. Additionally experts on communication systems were consulted so as to determine the cost of the implemented infrastructures and the analysis of the same, it is concluded that the integration of this kind of technology generates a favorable productive impact, measured by efficient parameters of efficiency and levels of service with attention to internal and external clients. We will also obtain an optimistic balance as far as finance due to savings of cost created by the use of these technologies.
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RETAIL, EFICIENCIA, COMUNICACIÓN IP, INFRAESTRUCTURA SOFTWARE