EL COMPORTAMIENTO INDIVIDUAL DE LOS MIEMBROS DE LOS GRUPOS INFORMALES FRENTE A CONFLICTOS DENTRO DEL SISTEMA ORGANIZACIONAL
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2020-01
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Universidad de Guayaquil -Facultad de Ciencias Psicológicas
Resumen
La presente sistematización de experiencias está basada en el comportamiento de los miembros de grupos informales y la influencia que ejerce este grupo frente a conflictos dentro del sistema organizacional, esta experiencia se dio dentro de una empresa de seguridad ubicada en la ciudad de Guayaquil. Se busco responder a la pregunta eje de sistematización ¿Cómo el grupo informal influye en la actitud de los miembros frente a los conflictos en el sistema organizacional?, así como también responder al objetivo de compartir la experiencia de la influencia en estos grupos. Para responder a las interrogantes de la propuesta se tomaron en consideración las siguientes dimensiones: grupos informales, comportamiento frente al conflicto y sistema organizacional, además de las variables que surgen de estas. Se pudo contrastar la teoría con la realidad de la organización haciendo énfasis en el factor social. En la reflexión crítica se resalta la influencia que tienen los factores ambientales en la dinámica de grupo, como reforzadores o limitantes de la interacción de los miembros. Finalmente, identificamos que el nivel de influencia que tenga el grupo en el comportamiento de sus integrantes frente a conflictos será proporcional al grado de cohesión existente dentro del mismo
The present systematization of experiences is based on the behavior of members of informal groups and the influence that this group exerts in the face of conflicts within the organizational system. This experience occurred within a security company located in the city of Guayaquil. The aim was to answer the central question of systematization How does the informal group influence the attitude of members towards conflicts in the organizational system?, as well as answer the objective of sharing the experience of influence in these groups. To answer the questions in the proposal, the following dimensions were taken into account: informal groups, behavior in the face of conflict and the organizational system, in addition to the variables that arise from these. The theory could be contrasted with the reality of the organization, emphasizing the social factor. Critical reflection highlights the influence that environmental factors have on group dynamics, as reinforcing or limiting members' interaction. Finally, we identify that the level of influence that the group has in the behavior of its members in the face of conflicts will be proportional to the degree of cohesion existing within it
The present systematization of experiences is based on the behavior of members of informal groups and the influence that this group exerts in the face of conflicts within the organizational system. This experience occurred within a security company located in the city of Guayaquil. The aim was to answer the central question of systematization How does the informal group influence the attitude of members towards conflicts in the organizational system?, as well as answer the objective of sharing the experience of influence in these groups. To answer the questions in the proposal, the following dimensions were taken into account: informal groups, behavior in the face of conflict and the organizational system, in addition to the variables that arise from these. The theory could be contrasted with the reality of the organization, emphasizing the social factor. Critical reflection highlights the influence that environmental factors have on group dynamics, as reinforcing or limiting members' interaction. Finally, we identify that the level of influence that the group has in the behavior of its members in the face of conflicts will be proportional to the degree of cohesion existing within it
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Grupos informales, sistema organizacional, conflicto, sistematización, interacción, influencia, cohesión, reflexión crítica