SISTEMATIZACIÓN DE EXPERIENCIAS DEL PROCESO DIAGNÓSTICO DEL CLIMA LABORAL EN UNA CADENA DE RESTAURANTES
Fecha
2020
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Universidad de Guayaquil -Facultad de Ciencias Psicológicas
Resumen
El siguiente trabajo de sistematización de experiencias se llevó a cabo en una cadena de restaurantes ubicada en la ciudad de Guayaquil, en el Km 10,5 vía a Daule, ciudad comercial Ríocentro El Dorado, en el segundo piso, durante los meses de noviembre a enero del presente año.
El eje de la actual sistematización, reflexiona entorno al proceso de selección y la aplicación de las técnicas utilizadas en el diagnóstico de clima laboral en la cadena de restaurante a diagnosticar, con el objetivo y orientado a contribuir a las reflexiones teórica-practica de los estudiantes de la Facultad de Psicología de la Universidad de Guayaquil sobre el proceso diagnóstico del clima laboral en las organizaciones, para esto se hizo necesario elaborar un cronograma de actividades en el que se pudiera evidenciar la experiencia vivida, reconstruirla y posteriormente, aprender de la misma. Las fases de este proceso fueron: planificación, presentación de la propuesta, observación, aplicación de instrumentos, análisis e interpretación de instrumentos y socialización.
Como conclusiones del presente trabajo de sistematización se logró determinar que es necesario para un exitoso proceso de diagnóstico organizacional, el no solo establecer un buen contrato inicial y psicológico, si no que se hace imprescindible el contar con instrumentos adecuados y pertinentes que respondan a las
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necesidades de la realidad y población a estudiar, en este caso de las organizaciones ecuatorianas
The following experience systematization work was carried out in a restaurant chain located in the city of Guayaquil, at Km 10.5 Vía a La Aurora, Av. León Febres Cordero Rivadeneira, Samborondón, within the El Riocentro el shopping center dorado, on the second floor, during the months of November to January of this year. The axis of the current systematization was on how the techniques used in the diagnosis of working environment in the restaurant chain to be diagnosed were selected and applied, with the objective and oriented to contribute to the theoreticalpractical reflections of the students of the Faculty of Psychology of the University of Guayaquil on the diagnostic process of the work environment in organizations, for this it was necessary to prepare a schedule of activities in which the experience lived could be evidenced, rebuilt and subsequently learned from it. The phases of this process were: planning, presentation of the proposal, observation, application of instruments, analysis and interpretation of instruments and socialization. 6 As conclusions of the systematization process, it was determined that it is necessary for a successful process of organizational diagnosis, not only to establish a good initial contract and if psychological, but that it is essential to have adequate and relevant instruments that respond to the needs of reality and population to study, in this case of Ecuadorian organizations
The following experience systematization work was carried out in a restaurant chain located in the city of Guayaquil, at Km 10.5 Vía a La Aurora, Av. León Febres Cordero Rivadeneira, Samborondón, within the El Riocentro el shopping center dorado, on the second floor, during the months of November to January of this year. The axis of the current systematization was on how the techniques used in the diagnosis of working environment in the restaurant chain to be diagnosed were selected and applied, with the objective and oriented to contribute to the theoreticalpractical reflections of the students of the Faculty of Psychology of the University of Guayaquil on the diagnostic process of the work environment in organizations, for this it was necessary to prepare a schedule of activities in which the experience lived could be evidenced, rebuilt and subsequently learned from it. The phases of this process were: planning, presentation of the proposal, observation, application of instruments, analysis and interpretation of instruments and socialization. 6 As conclusions of the systematization process, it was determined that it is necessary for a successful process of organizational diagnosis, not only to establish a good initial contract and if psychological, but that it is essential to have adequate and relevant instruments that respond to the needs of reality and population to study, in this case of Ecuadorian organizations
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Palabras clave
Diagnóstico organizacional, clima laboral, sistematización