“LA APLICACIÓN DE LA TÉCNICA DE ENTREVISTA POR UNA CONSULTORA DE RECURSOS HUMANOS EN EL LEVANTAMIENTO DE PERFILES POR COMPETENCIAS”
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2020-06
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Universidad de Guayaquil -Facultad de Ciencias Psicológicas
Resumen
En la presente sistematización se abordará la aplicación de la técnica de entrevista por incidentes críticos en el levantamiento de perfiles por competencias, que permite conocer las acciones que realizan las personas en un ambiente o contexto específico para identificar conductas observables, con la finalidad de comprender los determinantes de la calidad del desempeño de las personas que lo realizan, para identificar los aspectos que intervienen de manera positiva o negativa dentro del proceso. El eje principal gira entorno a ¿Cómo se aplicó la técnica de entrevista de incidentes críticos por una consultora de recursos humanos para el levantamiento de perfiles por competencias en cargos técnicos? Y su objetivo es reflexionar críticamente sobre la aplicación de la técnica de entrevista de incidentes críticos. Este proceso se encuentra dividido en tres fases principales: planificación e identificación de objetivos, la recolección de información y análisis e interpretación de esta. Se utilizó como base el teorema de Pareto para identificar las actividades esenciales del puesto. Dentro de las conclusiones se encuentra la falta de planificación interna frente a la realización de un trabajo que produce retrasos en la presentación del informe final. Se tiene como una de las recomendaciones una correcta comunicación previo a la realización de un trabajo por parte de los involucrados con la finalidad de esclarecer dudas, determinar objetivos, establecer planificaciones y demás acuerdos y, capacitar y conocer los puestos de trabajo necesarios
This systematization will tackle the application of the critical incident interview technique in competency profiling, that allows to know the actions carried out by the people in an environment or specific context to identify observable behaviours, with the aim to understand the determinants of the quality of performance of the people who perform it, to identify the aspects that are positively or negatively involved in the process. The main axis revolves around How was the critical incident interview technique applied by a human resources consultancy in competency profiling in technical positions? And its objective is to reflect critically on the application of the interview of critical incidents by a human resources consultancy in competency profiling in technical positions. This process is divided into three main phases: planning and identification of objectives, information collection, analysis and interpretation of information. The Pareto theorem was used as a basis to identify the essential activities of the position. Within the conclusions is the absence of internal planning compared to the realization of a work that produces delays in the presentation of the final report. A correct communication is had like one of the recommendations previously to the achievement of a work by those involved in order to clarify doubts, determine objectives, establish plans and other agreements between them, and the capacitation and knowledge about the necessary positions
This systematization will tackle the application of the critical incident interview technique in competency profiling, that allows to know the actions carried out by the people in an environment or specific context to identify observable behaviours, with the aim to understand the determinants of the quality of performance of the people who perform it, to identify the aspects that are positively or negatively involved in the process. The main axis revolves around How was the critical incident interview technique applied by a human resources consultancy in competency profiling in technical positions? And its objective is to reflect critically on the application of the interview of critical incidents by a human resources consultancy in competency profiling in technical positions. This process is divided into three main phases: planning and identification of objectives, information collection, analysis and interpretation of information. The Pareto theorem was used as a basis to identify the essential activities of the position. Within the conclusions is the absence of internal planning compared to the realization of a work that produces delays in the presentation of the final report. A correct communication is had like one of the recommendations previously to the achievement of a work by those involved in order to clarify doubts, determine objectives, establish plans and other agreements between them, and the capacitation and knowledge about the necessary positions
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técnica de entrevista, incidentes críticos, perfil de competencias, competencias, reflexión crítica