Propuesta de mejora de procesos administrativos en la empresa distribución transporte y servicios logísticos Dtranslec S.A en la ciudad de Guayaquil año 2019
Fecha
2020
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Universidad de Guayaquil, Facultad de Ciencias Adminiatrativas
Resumen
Esta investigación surge de la necesidad de aportar conocimiento desde lo académico a
uno de los sectores económicos y empresariales más importantes del país como lo es el
camaronero, esto a través de un estudio que incorpora como propuesta distintos procesos
administrativos en una empresa dedicada a transportar camarón desde las camaroneras hacia
las empacadoras para el posterior proceso de comercialización, principalmente en los
mercados internacionales. La compañía Dtranslec S.A es una empresa novel fundada en el
año 2018, la cual gracias a la experiencia de sus directivos ha logrado captar clientes
destacados de la industria camaronera nacional, no obstante, en ella se presentan ciertas
ineficiencias desde el punto de vista administrativo como lo son la falta de un manual de
funciones y una correcta definición de Misión y Visión entre otros aspectos, lo que le impide
hacer más eficiente su proceso logístico. Esta problemática es abordada desde un enfoque
administrativo a través del presente estudio el cual se compuso de un marco teórico que sirvió
de elemento argumentativo para el desarrollo posterior del estudio, así como de un marco
metodológico definido bajo la premisa de obtener información fiable que permitiera la toma
de decisiones. Esta información permitió conocer ineficiencias que afectaban la capacidad
productiva de la empresa. Por último, el estudio comprendió el desarrollo un manual de
funciones que permitirá a los colaboradores conocer las funciones relacionadas a su cargo.
This research arises from the need to provide knowledge from academia to one of the most important economic and business sectors in the country such as shrimp, this through a study that incorporates as a proposal different administrative processes in a company dedicated to transporting shrimp from the shrimp farms to the packing plants for the subsequent marketing process, mainly in international markets. The company Dtranslec SA is a new company founded in 2018, which, thanks to the experience of its managers, has managed to attract outstanding clients from the national shrimp industry, however, it presents certain inefficiencies from an administrative point of view such as It is the lack of a manual of functions and a correct definition of Mission and Vision among other aspects, which prevents you from making your logistics process more efficient. This problem is approached from an administrative approach through the present study, which consisted of a theoretical framework that served as an argumentative element for the subsequent development of the study, as well as a methodological framework defined under the premise of obtaining reliable information that would allow the decision making. This information allowed to know inefficiencies that affected the productive capacity of the company. Finally, the study included the development of a function manual that will allow employees to know the functions related to their position.
This research arises from the need to provide knowledge from academia to one of the most important economic and business sectors in the country such as shrimp, this through a study that incorporates as a proposal different administrative processes in a company dedicated to transporting shrimp from the shrimp farms to the packing plants for the subsequent marketing process, mainly in international markets. The company Dtranslec SA is a new company founded in 2018, which, thanks to the experience of its managers, has managed to attract outstanding clients from the national shrimp industry, however, it presents certain inefficiencies from an administrative point of view such as It is the lack of a manual of functions and a correct definition of Mission and Vision among other aspects, which prevents you from making your logistics process more efficient. This problem is approached from an administrative approach through the present study, which consisted of a theoretical framework that served as an argumentative element for the subsequent development of the study, as well as a methodological framework defined under the premise of obtaining reliable information that would allow the decision making. This information allowed to know inefficiencies that affected the productive capacity of the company. Finally, the study included the development of a function manual that will allow employees to know the functions related to their position.
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ADMINISTRACIÓN, GESTIÓN LOGÍSTICA, MANUAL DE FUNCIONES Y PROCEDIMIENTOS