Propuesta de estructuración de un modelo de gestión de calidad en el área productiva de la empresa Empritex S.A
Fecha
2021
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Universidad de Guayaquil
Resumen
Dentro del presente trabajo de investigación se estudiaron las falencias que puede presentar una empresa de producción de cartón en cuanto a la ejecución de sus actividades, identificando sus necesidades de acciones correctivas a través de la información que brindo todo el personal inmerso de manera directa o indirecta utilizando las herramientas de encuestas y entrevistas dentro de la manufactura de la organización, con el fin de proponer un manual de correcciones que buscara orientar intervenciones a las problemáticas expuestas dentro del área de producción, siendo la orientación inmersa en las acciones preventivas y los procesos la normativa de ISO 9000:2015, situación que conllevo a incluir dentro de la ejecución investigativa un proceso metodológico descriptivo de carácter transversal guiando al desarrollo de la propuesta y su evaluación de costeos, que generaron los resultados más próximos y óptimos a una mejora de los procesos manufactures y que son viables ante una debida auditoria que busque conseguir todo tipo de certificación u manejo de mejoras inmediatas orientas al sistema de gestión de calidad para la empresa bajo análisis, a su vez la situación abordada se determinó por sugerencia organizativa y de procesos obtenidos del resultado de analizar la información concebida por los actores involucrados de forma directa.
Within the present research work, we studied the shortcomings that a cardboard production company may present in terms of the execution of its activities, identifying their needs for corrective actions through the information provided by all the personnel involved directly or indirectly using the tools of surveys and interviews within the manufacturing of the organization, in order to propose a manual of corrections that seeks to guide interventions to the problems exposed within the production area, being the orientation immersed in preventive actions and processes the ISO 9000 standards: 2015, a situation that led to include within the investigative execution a descriptive methodological process of transversal character guiding the development of the proposal and its cost evaluation, that generated the closest and optimal results to an improvement of the manufacturing processes and that are viable before a due audit that seeks to obtain all type of certification or management of immediate improvements oriented to the quality management system for the company under analysis, at the same time the situation approached was determined by organizational and process suggestions obtained from the result of analyzing the information conceived by the actors directly involved.
Within the present research work, we studied the shortcomings that a cardboard production company may present in terms of the execution of its activities, identifying their needs for corrective actions through the information provided by all the personnel involved directly or indirectly using the tools of surveys and interviews within the manufacturing of the organization, in order to propose a manual of corrections that seeks to guide interventions to the problems exposed within the production area, being the orientation immersed in preventive actions and processes the ISO 9000 standards: 2015, a situation that led to include within the investigative execution a descriptive methodological process of transversal character guiding the development of the proposal and its cost evaluation, that generated the closest and optimal results to an improvement of the manufacturing processes and that are viable before a due audit that seeks to obtain all type of certification or management of immediate improvements oriented to the quality management system for the company under analysis, at the same time the situation approached was determined by organizational and process suggestions obtained from the result of analyzing the information conceived by the actors directly involved.
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Palabras clave
ACCIÓN CORRECTIVA, GESTIÓN DE LA CALIDAD, PROCESOS, IMPLEMENTACIÓN DE SOPORTES, ACCIONES PREVENTIVAS
Citación
APA