Competencias de enfermería en la comunicación a personas con capacidades diferentes.
Fecha
2022-05
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad de Guayaquil, Facultad de Ciencias Medicas Carrera de Enfermería.
Resumen
El presente estudio posee como objetivo general determinar las competencias de comunicación que debe desarrollar la enfermera para mantener un lenguaje efectivo en pacientes con capacidades diferentes que acuden al área de consulta externa de los centros de salud del distrito 09D04 de Guayaquil, agosto - 2021 a marzo - 2022. La metodología implicó una investigación cuantitativa, descriptiva, de campo, con corte longitudinal en el tiempo, aplicándose como técnica la encuesta y como instrumento el cuestionario, donde se obtuvo como resultado, baja frecuencia de conocimiento y aplicación, teniendo en cuenta dimensiones de tipo comunicativas, escritas, verbales, no verbales, dependiendo de la participación, según el canal utilizado y atendiendo al objetivo.
Evidenciando que, la comunicación, en sus formas verbal, no verbal y escrita, existe un déficit con respecto a su conocimiento por parte de las enfermeras en la atención inclusiva. En conclusión, la comunicación efectiva se identificó como el aspecto más desafiante en el cuidado de pacientes con capacidades especiales dentro del entorno estudiado.
The general objective of this study is to determine the communication skills that the nurse must develop to maintain effective language in patients with different abilities who come to the outpatient area of the health centers of the 09D04 district of Guayaquil, August - 2021 to March - 2022. The methodology involved a quantitative, descriptive, field research, with longitudinal cut in time, applying as a technique the survey and as an instrument the questionnaire, where it was obtained as a result, low frequency of knowledge and application, taking into account communicative, written, verbal, non-verbal dimensions, depending on the participation, according to the channel used and attending to the objective. Evidencing that communication, in its verbal, non-verbal and written forms, there is a deficit with respect to its knowledge by nurses in inclusive care. In conclusion, effective communication was identified as the most challenging aspect in the care of patients with special abilities within the studied environment.
The general objective of this study is to determine the communication skills that the nurse must develop to maintain effective language in patients with different abilities who come to the outpatient area of the health centers of the 09D04 district of Guayaquil, August - 2021 to March - 2022. The methodology involved a quantitative, descriptive, field research, with longitudinal cut in time, applying as a technique the survey and as an instrument the questionnaire, where it was obtained as a result, low frequency of knowledge and application, taking into account communicative, written, verbal, non-verbal dimensions, depending on the participation, according to the channel used and attending to the objective. Evidencing that communication, in its verbal, non-verbal and written forms, there is a deficit with respect to its knowledge by nurses in inclusive care. In conclusion, effective communication was identified as the most challenging aspect in the care of patients with special abilities within the studied environment.
Descripción
Palabras clave
COMPETENCIAS, COMUNICACION, ENFERMERIA, USUARIOS, DISCAPACIDAD