Hospitalidad de la enfermera ante la llegada del paciente al servicio de urgencias
Fecha
2022-05
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Universidad de Guayaquil, Facultad de Ciencias Medicas Carrera de Enfermería.
Resumen
El presente trabajo investigativo tuvo el objetivo de describir la hospitalidad de enfermería ante la llegada del paciente al servicio de urgencias. Se empleó la metodología interpretativa, cualitativa, fenomenológico, con aplicación de entrevista a 5 enfermeras, mediante guía de preguntas, cuyos resultados evidenciaron actitudes positivas de apoyo, fortaleza, flexibilidad de las enfermeras, para satisfacer requerimientos de pacientes que llegan a urgencias, con autocontrol de emociones, predisposición al cumplimiento del plan de actuaciones, donde primó el trato cordial, disposición a cuidar, vocación del cuidado, con compromiso moral, resolviendo problemas con liderazgo mediante comunicación, creatividad, adaptabilidad, tolerancia, resiliencia, debido a la sobrecarga emocional, incremento de demanda de pacientes, colapso de urgencias hospitalarias, derivado de la pandemia, aproximándose estos hallazgos a las teorías del cuidado de enfermería de Marie Colliére y cuidado humanizado de Jean Watson. En conclusión, fue aceptable la hospitalidad de enfermería ante llegada del paciente a urgencias, pero requiere potenciación.
The present investigative work had the objective of describing nursing hospitality before the patient's arrival at the emergency service. The interpretive, qualitative, phenomenological methodology was used, with the application of an interview to 5 nurses, through a guide of questions, whose results showed positive attitudes of support, strength, flexibility of the nurses, to satisfy the requirements of patients who arrive at the emergency room, with self-control. of emotions, predisposition to comply with the action plan, where cordial treatment prevailed, willingness to care, vocation for care, with moral commitment, solving problems with leadership through communication, creativity, adaptability, tolerance, resilience, due to emotional overload, increase in patient demand, collapse of hospital emergencies, derived from the pandemic, bringing these findings closer to the theories of nursing care by Marie Colliére and humanized care by Jean Watson. In conclusion, nursing hospitality was acceptable before the patient arrived at the emergency room, but it requires strengthening.
The present investigative work had the objective of describing nursing hospitality before the patient's arrival at the emergency service. The interpretive, qualitative, phenomenological methodology was used, with the application of an interview to 5 nurses, through a guide of questions, whose results showed positive attitudes of support, strength, flexibility of the nurses, to satisfy the requirements of patients who arrive at the emergency room, with self-control. of emotions, predisposition to comply with the action plan, where cordial treatment prevailed, willingness to care, vocation for care, with moral commitment, solving problems with leadership through communication, creativity, adaptability, tolerance, resilience, due to emotional overload, increase in patient demand, collapse of hospital emergencies, derived from the pandemic, bringing these findings closer to the theories of nursing care by Marie Colliére and humanized care by Jean Watson. In conclusion, nursing hospitality was acceptable before the patient arrived at the emergency room, but it requires strengthening.
Descripción
Palabras clave
HOSPITALIDAD, ENFERMERA, SERVICIOS, URGENCIAS