Análisis de la inserción laboral de personas con discapacidades, en el sector de Business Process Outsourcing (BPO) de la ciudad de Guayaquil periodo 2018-2021
Fecha
2022-09
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Facultad de Ciencias Económicas. Universidad de Guayaquil
Resumen
En este estudio se realizará un análisis respecto de la inserción laboral de personas con discapacidades, en el sector de Business Process Outsourcing (BPO) de la ciudad de Guayaquil periodo 2018-2021. Por esta razón el principal objetivo de esta investigación radica en determinar el nivel de incumplimiento en la inclusión de las personas con capacidades diferentes dentro del mercado laboral en el sector de Call Center para proponer políticas públicas que fomenten la contratación de este grupo en estado de vulnerabilidad que les permita mejorar su calidad de vida. Para el avance del estudio se presentaron las principales teorías, definiciones y conceptos más relevantes concernientes con el tema en cuestión. De la misma forma, que se utilizó un enfoque mixto debido a que se empleó tanto el método cuantitativo como cualitativo, así también se usó la investigación de tipo descriptiva y explicativa, por su parte, para la recopilación de datos e información importante respecto al tópico estudiado se aplicaron técnicas como la entrevista y la encuesta. Mediante los resultados obtenidos se pudo corroborar que en la actualidad existen barreras sociales, legales, políticas y económicas que impiden que las personas con discapacidad puedan acceder a un puesto de trabajo. Por lo que como propuesta a solución a esta problemática se propone la creación de olíticas públicas para la inserción laboral de personas con discapacidades, en el sector de Business Process Outsourcing (BPO) de la ciudad de Guayaquil.
In this study, an analysis will be carried out regarding the labor insertion of people with disabilities, in the Business Process Outsourcing (BPO) sector of the city of Guayaquil, period 2018-2021. For this reason, the main objective of this research lies in determining the level of non-compliance in the inclusion of people with different abilities within the labor market in the Call Center sector to propose public policies that encourage the hiring of this group in a state of vulnerability. Allowing them to improve their quality of life. For the advancement of the study, the main theories, definitions and most relevant concepts related to the subject in question were presented. In the same way, a mixed approach was used because both the quantitative and qualitative methods were used, as well as descriptive and explanatory research, on the other hand, for the collection of data and important information regarding the topic. Studied, techniques such as interview and survey were applied. Through the results obtained, it was possible to corroborate that there are currently social, legal, political and economic barriers that prevent people with disabilities from accessing a job. Therefore, as a proposal for a solution to this problem, the creation of public policies for the labor insertion of people with disabilities is proposed, in the Business Process Outsourcing (BPO) sector of the city of Guayaquil
In this study, an analysis will be carried out regarding the labor insertion of people with disabilities, in the Business Process Outsourcing (BPO) sector of the city of Guayaquil, period 2018-2021. For this reason, the main objective of this research lies in determining the level of non-compliance in the inclusion of people with different abilities within the labor market in the Call Center sector to propose public policies that encourage the hiring of this group in a state of vulnerability. Allowing them to improve their quality of life. For the advancement of the study, the main theories, definitions and most relevant concepts related to the subject in question were presented. In the same way, a mixed approach was used because both the quantitative and qualitative methods were used, as well as descriptive and explanatory research, on the other hand, for the collection of data and important information regarding the topic. Studied, techniques such as interview and survey were applied. Through the results obtained, it was possible to corroborate that there are currently social, legal, political and economic barriers that prevent people with disabilities from accessing a job. Therefore, as a proposal for a solution to this problem, the creation of public policies for the labor insertion of people with disabilities is proposed, in the Business Process Outsourcing (BPO) sector of the city of Guayaquil
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SECTOR BUSINESS PROCESS OUTSOURCING, PERSONAS CON DISCAPACIDAD, INSERCIÓN LABORAL
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