Estudio del liderazgo transformacional en la estación de servicios de combustibles de PDV S.A., las joyas, en la ciudad de Guayaquil, 2015.
Fecha
2015
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
Considerando que el liderazgo se vuelve un papel preponderante en el funcionamiento de las compañías, la estación de servicios de combustible las Joyas se plantea realizar un análisis interno, ya que hace algunos meses se vienen presentando inconvenientes en el área operativa, especialmente en pista y la tienda. Se han elevado algunos indicadores de control incluyendo el de rotación de personal lo cual complica la operación.
Adicional la mala actitud de los colaboradores en la atención a los clientes, la mala predisposición en los procesos han hecho que la productividad de la empresa tenga una tendencia negativa para la proyección del cierre del año 2015.
Los Directivos de la compañía tienen ya algunas alternativas para resolver estos inconvenientes que se vienen presentando, entre las opciones más relevantes pretenden evaluar el liderazgo de la jefatura de tienda, jefatura de pista y de la coordinación administrativa quien es la máxima autoridad del área operativa.
La Dirección pretende implementar en sus colaboradores un estilo adecuado de liderazgo y pone como primera opción el liderazgo transformacional, contemplando las mejores opciones del plan de capacitación que se adapten al funcionamiento operativo de la compañía, comprometiendo a los colaboradores a obtener los mejores resultados.
Considering that leadership becomes a major role in running companies, service station fuel arises Jewels perform an internal analysis, as some months ago have been presented drawbacks in the operational area, especially in track and shop. They have risen some control indicators including staff turnover which complicates the operation. Additional bad attitude of employees in customer service, poor bias in the process have made the productivity of the company has a negative trend for the projection of year-end 2015. The Directors of the company have already some alternatives to solve these problems that have been presented, among the most relevant options are intended to assess the leadership of the head shop, head track and administrative coordination who is the highest authority of the operational area. The management intends to implement its collaborators adequate leadership style and gets first choice transformational leadership, contemplating the best training plan options to suit the operating performance of the company, engaging employees to achieve the best results.
Considering that leadership becomes a major role in running companies, service station fuel arises Jewels perform an internal analysis, as some months ago have been presented drawbacks in the operational area, especially in track and shop. They have risen some control indicators including staff turnover which complicates the operation. Additional bad attitude of employees in customer service, poor bias in the process have made the productivity of the company has a negative trend for the projection of year-end 2015. The Directors of the company have already some alternatives to solve these problems that have been presented, among the most relevant options are intended to assess the leadership of the head shop, head track and administrative coordination who is the highest authority of the operational area. The management intends to implement its collaborators adequate leadership style and gets first choice transformational leadership, contemplating the best training plan options to suit the operating performance of the company, engaging employees to achieve the best results.