SATISFACCIÓN LABORAL DE LOS EMPLEADOS QUE MANTIENEN CONFLICTO DE COMUNICACIÓN INTERNA EN LA BODEGA DE LA EMPRESA PYCCA EN LA CIUDAD DE GUAYAQUIL
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2017-06
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Universidad de Guayaquil Facultad de Ciencias Psicológicas
Resumen
Este estudio de caso fue realizado en la ciudad de Guayaquil en la empresa
PYCCA S.A., ubicada en el centro comercial “Policentro”; se lo efectuó en el año
2016; participaron el jefe y cuatro (4) empleados que laboran en el área de
bodega, cuyo objetivo general fue • Determinar el nivel satisfacción laboral
de los empleados para la correcta identificación de los conflictos de
comunicación interna que se generan en los empleados del área de bodega..
Con respecto a la metodología es de modalidad cualitativa, por lo tanto es
estudio de caso de tipo descriptivo por la observación que se ejecutó.
Entre los principales resultados obtenidos están: Es los empleados se siente
insatisfecho tanto del puesto de trabajo, de las condiciones laborales, de la
remuneración, del trato que reciben y sobre todo la poca valoración como
persona, trabajador y como ser humano les dan, más que nada su jefe inmediato.
Existe conflictos comunicacionales porque no aceptan que los niveles de
comprensión o entendimiento en el momento de expresar alguna orden emitida
es deficiente; esto significa que es de mala calidad, provocando al rompimiento
de acuerdos o vías para conseguir mayor entendimiento y de esta manera evitar
errores y todos tengan el beneficio de un excelente trabajo y por último no
poseen descriptores o dispositivos para medir tanto los conflictos internos de la
comunicación como también de la satisfacción laboral en los empleados del
área de bodega
This case study was conducted in the city of Guayaquil in the company PYCCA S.A., located in the "Policentro" shopping center; it was done in the year 2016; The chief and four (4) employees who work in the area of winery, whose general objective was • Determine the level of job satisfaction of employees for the correct identification of conflicts of internal communication that is generated in the employees of the warehouse area .. With respect to the methodology it is of qualitative modality, therefore it is Case study of descriptive type for the observation that was executed. Among the main results obtained are: It is the employees feel dissatisfied with both the job position, the working conditions, the remuneration, the treatment they receive and, above all, the low assessment person, worker and as a human being they are given, above all, by their immediate boss. There are communication conflicts because they do not accept that the levels of understanding or understanding at the time of expressing some order issued it is deficient; this means that it is of poor quality, causing the break of agreements or ways to achieve greater understanding and thus avoid mistakes and everyone has the benefit of an excellent job and finally no possess descriptors or devices to measure both the internal conflicts of the communication as well as job satisfaction in the employees of the cellar area
This case study was conducted in the city of Guayaquil in the company PYCCA S.A., located in the "Policentro" shopping center; it was done in the year 2016; The chief and four (4) employees who work in the area of winery, whose general objective was • Determine the level of job satisfaction of employees for the correct identification of conflicts of internal communication that is generated in the employees of the warehouse area .. With respect to the methodology it is of qualitative modality, therefore it is Case study of descriptive type for the observation that was executed. Among the main results obtained are: It is the employees feel dissatisfied with both the job position, the working conditions, the remuneration, the treatment they receive and, above all, the low assessment person, worker and as a human being they are given, above all, by their immediate boss. There are communication conflicts because they do not accept that the levels of understanding or understanding at the time of expressing some order issued it is deficient; this means that it is of poor quality, causing the break of agreements or ways to achieve greater understanding and thus avoid mistakes and everyone has the benefit of an excellent job and finally no possess descriptors or devices to measure both the internal conflicts of the communication as well as job satisfaction in the employees of the cellar area
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SATISFACCIÓN LABORAL, EMPLEADOS, CONFLICTO DE COMUNICACIÓN INTERNA, BODEGA DE LA EMPRESA PYCCA, GUAYAQUIL