Calidad de atención de los usuarios waoranis atendidos en el Hospital Francisco de Orellana
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2016
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Universidad de Guayaquil. Facultad de Ciencias Médicas. Escuela de Graduados
Resumen
La calidad de los servicios de salud en el Hospital Francisco de Orellana en
relación a los pacientes Waoranis, no ha sido evaluado, sin embargo las falencias son muy
grandes tanto así, que a nivel nacional han causado polémicas y llamados de atención desde
el gobierno nacional, por el hecho de ser los Waoranis un pueblo protegido es obligación del
estado garantizar sus derechos y el buen vivir. El proceso investigativo se realizó de
Septiembre a Octubre del 2016 consistió en evaluar e la calidad de atención de los pacientes
Waoaranis, que se les ofertaba en el Hospital del Coca, se procedió a aplicarles encuesta para
que califiquen la atención de los servicios de salud del 1al 5 ya sea como mala, regular,
buena, muy buena y excelente. El estudio concluyo demostrando que los servicios prestados
no eran los esperados sobre todo enfocándose a la incomprensión del castellano, la capacidad
resolutiva no era amplia por lo que debían ser referidos a hospitales de tercer nivel en algunos
casos, la calificación en la atención fue regular y buena no llegando a excelente como lo
indica el buen vivir una atención con calidad y calidez. Se propuso un plan de acción para
mejoramiento de la calidad de atención de los pacientes Waoranis, mediantes capacitaciones
al personal administrativo y operativo con evaluaciones trimestrales hasta llegar al indicador
que se espera, se pretende respuesta favorable un año posterior al empleo del plan de acción
The quality of health services in the Francisco de Orellana Hospital in relation to the Waorani patients has not been evaluated, however the flaws are very large so much so that at the national level have caused controversy and reprimands from the national government, by the fact that the Waorani village is a protected state obligation to guarantee their rights and good living. The research process was conducted from September to October 2106 consisted of evaluating and quality of care of Waoranis patients, who are available to customers in the Hospital of Coca, we proceeded to apply survey to qualify the attention of health services 1 through 5 as either poor, fair, good, very good and showing excellent. The study concluded that the services provided were not expected mainly focusing on misunderstanding of Castilian, the response capacity was not extensive so they should be referred to tertiary hospitals in some cases, qualifying in fair to good care was not reaching excellent as indicated good living quality care and warmth. an action plan for improving the quality of care of the Waorani patients, mediates training administrative staff and operative quarterly evaluations until the indicator is expected to be proposed, favorable response is to further employment action plan year.
The quality of health services in the Francisco de Orellana Hospital in relation to the Waorani patients has not been evaluated, however the flaws are very large so much so that at the national level have caused controversy and reprimands from the national government, by the fact that the Waorani village is a protected state obligation to guarantee their rights and good living. The research process was conducted from September to October 2106 consisted of evaluating and quality of care of Waoranis patients, who are available to customers in the Hospital of Coca, we proceeded to apply survey to qualify the attention of health services 1 through 5 as either poor, fair, good, very good and showing excellent. The study concluded that the services provided were not expected mainly focusing on misunderstanding of Castilian, the response capacity was not extensive so they should be referred to tertiary hospitals in some cases, qualifying in fair to good care was not reaching excellent as indicated good living quality care and warmth. an action plan for improving the quality of care of the Waorani patients, mediates training administrative staff and operative quarterly evaluations until the indicator is expected to be proposed, favorable response is to further employment action plan year.
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Calidad de la atención de salud, Atención al paciente, Grupos étnicos, Waornis, Hospital General Francisco de Orellana, Cantón, Ecuador