Implementación de mecanismos de control interno para la administración de una agencia de viajes Durante el periodo 2015-2016
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2016
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El Presente proyecto de tesis consiste en la implementación de mecanismos de control interno para la administración de una agencia de viajes durante el periodo 2015-2016, a través de la aplicación de diferentes manuales de procedimientos que permitan mejorar los procesos administrativos financieros, de las pequeñas empresas pymes., como son las agencias de viajes.
Este tema está enfocado en crear o mejorar el manual de procedimientos de las agencias de viajes que no cuentan con una implementación correcta de mecanismos de control interno y ha tenido inconveniente con las ventas, finanzas, y lo más importante el servicio al cliente.
Con esta implementación se busca mejorar la eficacia y eficiencia de los ejecutivos y empleados en general y tener una mejor visión como empresa en brindar un servicio de excelencia al cliente, dando como resultado el incremento en los ingresos y obtener la utilidad esperada.
Es muy importante el manual de control interno ya que se puede definir el orden y la responsabilidad del cargo y funciones designadas para cada área y los trabajadores conozcan las reglas y políticas establecidas.
The present Project of thesis consists in the implementation of mechanisms of control internal for the administration of an agency of travel during the period 2015-2016,through the application of different manual of procedures that allow improve them processes administrative financial, of them small companies SMEs, as are them agencies of trips. This theme is focused on creating or improving the procedures manual of the travel agencies that do not have a correct implementation of internal control mechanisms and has had problems with sales, finance and most importantly the service customer. This implementation seeks to improve the effectiveness and efficiency of the executives and employees in general and have a better vision as a company in providing an excellent service customer, resulting in the increase in incomes and obtain the expected utility. The manual of internal control is very important since you can define the order and responsibility of the position and functions designated for each area and workers know the rules and established policies.
The present Project of thesis consists in the implementation of mechanisms of control internal for the administration of an agency of travel during the period 2015-2016,through the application of different manual of procedures that allow improve them processes administrative financial, of them small companies SMEs, as are them agencies of trips. This theme is focused on creating or improving the procedures manual of the travel agencies that do not have a correct implementation of internal control mechanisms and has had problems with sales, finance and most importantly the service customer. This implementation seeks to improve the effectiveness and efficiency of the executives and employees in general and have a better vision as a company in providing an excellent service customer, resulting in the increase in incomes and obtain the expected utility. The manual of internal control is very important since you can define the order and responsibility of the position and functions designated for each area and workers know the rules and established policies.