Desarrollo de un proceso de control interno para mejorar el desempeño laboral en la empresa Cremer S.A.
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2016
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente trabajo de investigación se desarrolla con el fin de determinar los factores que afectan el desempeño laboral de los empleados en la empresa Cremer S.A. dedicada a la importación y venta de repuestos alternativos para maquinaria pesada y proponer una solución adecuada. Para el desarrollo de este trabajo se aplicó una investigación de proceso inductivo que nos permita conocer la situación del personal en la empresa y poder determinar la incidencia de proponer un proceso de control interno en el desempeño laboral de los empleados. Primero se realizó un diagnóstico de la organización y de su personal administrativo, comercial, logístico y financiero logrando determinar las fallas que existen en cada uno de los departamentos lo cual nos permitirá proponer procesos de control interno adecuados, creando una estructura organizacional, políticas empresariales, manuales de funciones y de procedimientos, indicadores de gestión y fortalecer el vínculo entre la empresa y el empleado. Finalmente se plantea un comparativo de los cambios que se producirían en la empresa y en el desempeño laboral de los empleados como resultado de la aplicación de un proceso de control interno.
The present research is developed in order to determine the factors that affect job performance of employees inside of Cremer S.A. Dedicated to the import and sale of alternative spare parts for heavy machinery and propose an appropriate solution. For the development of this work we applied an investigation of inductive process that allows us to know the situation of the employees inside company and to be able to establish the incidence of proposing a process of internal control in the work performance of the employees. First of all, a diagnosis of the organization and its administrative, commercial, logistical and financial staff was carried out, identifying the flaws that exist in each of the departments, which will allow us to propose adequate internal control processes, creating an organizational structure, functions and procedures manuals, management indicators and strengthen the link between the company and the employee. Finally, a comparison is made of the changes that would occur in the company and in the employees' work performance as a result of the application of an internal control process.
The present research is developed in order to determine the factors that affect job performance of employees inside of Cremer S.A. Dedicated to the import and sale of alternative spare parts for heavy machinery and propose an appropriate solution. For the development of this work we applied an investigation of inductive process that allows us to know the situation of the employees inside company and to be able to establish the incidence of proposing a process of internal control in the work performance of the employees. First of all, a diagnosis of the organization and its administrative, commercial, logistical and financial staff was carried out, identifying the flaws that exist in each of the departments, which will allow us to propose adequate internal control processes, creating an organizational structure, functions and procedures manuals, management indicators and strengthen the link between the company and the employee. Finally, a comparison is made of the changes that would occur in the company and in the employees' work performance as a result of the application of an internal control process.
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CONTROL INTERNO, INDICADORES, MANUALES ADMINISTRATÍVOS, INDICADORES Y ESTRUCTURA ORGANIZACIÓNAL